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Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:
What Is Leadership? 2
Celebrating Successes 7
Having Mentors 13
Servant Leadership is Love in Action 21
Understanding Servant Leadership 25
The Triple Bottom Line 28
Employer of Choice 34
Provider of Choice 39
Investment of Choice 51
Making Unions Your Business Partners 58
Citizen of Choice 60
A Compelling Vision 62
A Significant Purpose 64
A Picture of the Future 67
Clear Values 71
What Makes Servant Leadership Work? 94
Defining Love 104
Maintaining a Strong Culture 125
Differences Between Self-Serving and Servant Leaders 131
Final Words 134
LUV Notes 151
About the Leading at a Higher Level Series 154
About the Authors 157