Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System

Description

• Copyright 2000
• Edition: 1st

• Book
• ISBN-10: 0-13-012853-8
• ISBN-13: 978-0-13-012853-9

1285C-8

The only "how-to" guide for building an enterprise knowledge management system!

Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements.

• 10-step roadmap for implementing KM successfully
• Checklists help you focus on critical issues every step of the way
• Interactive toolkit format guides your strategic design decisions
• Identify your key intangibles-and audit the knowledge you already have
• Staff your project team and manage it effectively
• Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps
• Mobilize your organization's subtle, "tacit" knowledge
• Calculate and maximize ROI in KM systems
• www.kmtoolkit.com-stay informed with the author's dedicated Web site, which provides ongoing support and updates from the KM community!

Discover the best ways to align KM with business strategy, avoid key KM pitfalls such as excessive formalization and overreliance on technology, master prototyping, and understand the new role of the Chief Knowledge Officer. Tiwana also presents KM case studies from leading companies worldwide, from Nortel to Rolls Royce. If you're ready to transform KM from business-school theory to real-world competitive advantage, start right here!

CD-ROM INCLUDED

• Knowledge Management Toolkit, including an interactive 10-step KM roadmap and easy-to-customize KM evaluation forms -complete and unrestricted!
• MindManager Personal for creating, organizing, and sharing knowledge maps
• Performance Now Enterprise, a trial version of the #1 change management tool
• FrontPage 2000 45-day trial
• Plus great tools for data mining, integrating mobile systems, workflow, modeling, and more!

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Sample Content

Downloadable Sample Chapter

Click here for a sample chapter for this book: 0130128538.pdf

Table of Contents

I. THE RUBBER MEETS THE ROAD.

1. Introduction.
2. The Knowledge Edge.
3. From Information to Knowledge.

II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT.

4. The 10-Step KM Road Map.

IIA. THE FIRST PHASE: INFRASTRUCTURAL EVALUATION AND LEVERAGE.

5. The Leveraged Infrastructure.
6. Aligning Knowledge Management and Business Strategy.

IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT.

7. Infrastructural Foundations.
8. Knowledge Audit and Analysis.
9. Designing the KM Team.
10. Creating the KM System Blueprint.
11. Developing the KM System.

IIC. THE THIRD PHASE: KMS DEPLOYMENT.

12. Prototyping and Deployment.
13. The CKO and Reward Structures.

IID. THE FINAL PHASE AND BEYOND: MEASURING ROI AND PERFORMANCE.

14. Metrics for Knowledge Work.
15. Case Studies.

III. SIDE ROADS: APPENDICES.

Appendix A: The Knowledge Management Assessment Kit.
Appendix B: Alternative Schemes for Structuring the KM System Front End.
Appendix C: Software Tools.
Appendix D: Resources on the Web.
Endnotes and Bibliographic References.
Glossary.
Index.
About the CD.
Preface.
Acknowledgments.

Preface

Preface

Real knowledge is to know the extent of oneÕs ignorance
—Confucius

In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your companyÕs people, processes, and experience that the hope for survival rests. Peter Drucker warned us years ago, but itÕs only now that companies have finally woken up to the value of managing their knowledge and bringing it to bear upon decisions that drive them up or out of existence.

If your organization is confused by vendor buzz and consultant pitches about how they and their products can solve all your knowledge problems, be forewarned: ItÕs not that easy. Knowledge management (KM) is just about 35 percent technology. While technology is the easy part, itÕs the people and processes part that is hard.

The Knowledge Management Toolkit will provide you with a strategic roadmap for knowledge management and teach you how to implement KM in your company, step by step. Technology should not always be mistaken for computing technology; the two are not synonymous. Chapter 1, rather than this preface, introduces you to KM and to this book. Before you begin, a notational warning would be in order. YouÕll find a lot of citations because of the cumulative tradition that this book follows by choice. However, do not let this distract you; all that you need to comprehend a topic being discussed is footnoted on the same page. You can safely ignore all endnotes without losing any information (unless you want to trace bibliographic history). When a URL is mentioned in the text, you will likely find further information on it in Appendix D.

YouÕll hear about the silver bullet, a term rooted in folklore of the American Civil War. It supposedly emerged from the practice of encouraging a patient who was to undergo field surgery to bite down hard on a lead bullet Òto divert the mind from pain and screamingÓ (American Slang, Harper & Row, New York, 1986). YouÕll soon realize that youÕve found the silver bullet of business competitiveness.

Think of this book as a conversation between you and me. Remember to visit the companion site at www.kmtoolkit.com. I would love to hear your comments, suggestions, questions, criticisms, and reactions. Feel free to email me at atiwana@acm.org

Amrit Tiwana
Atlanta

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