EARTH WEEK
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"...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system."Foreword
Preface
Acknowledgements.
1. Background.
Introduction.
Summary.
2. Ten Commandments for Building the Ideal IT Environment.
Introduction.
Top IT Issues and Challenges.
The Ten Commandments.
Summary.
3. IT Assessments, Planning, and Development.
Introduction.
The Need for Assessments and Planning and Development Workshops.
Struggling With The Issues.
Selling the CIO.
The Key to Successfully Building the Ideal IT Organization.
Not Another Assessment.
Summary of the Assessment Process.
IT Planning and Development Workshop.
The Issues.
Summary.
4. Production Services (PS).
Introduction.
Roles and Responsibilities.
Problems Prevented by a PS Organization.
Summary.
5. The Production Acceptance Process.
Introduction.
Definition of Production Acceptance.
The Benefits of a Production Acceptance Process.
Implementing a Production Acceptance Process.
Full Deployment of a New Application.
Distinguishing New Applications from New Versions of Existing Applications.
Distinguishing Production Acceptance from Change Management.
Assessing an Infrastructure’s Production Acceptance Process.
Measuring and Streamlining the Production Acceptance Process.
Summary.
6. Case Studies.
Introduction.
The Seven Companies Selected.
Types of Attributes.
Company A.
Company B.
Company C.
Company D.
Company E.
Company F.
Company G.
Summary.
7. Most Frequently Asked Questions.
Introduction.
Summary.
A: Production Services Job Descriptions.
Production Services Management Position.
Production Services Staff Position.
B: Issues from Workshop.
C: Description of Issues from Workshop.
Data from IT Planning and Development Workshop.
Index.