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Executing the Supply Chain: Modeling Best-in-Class Processes and Performance Indicators

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Executing the Supply Chain: Modeling Best-in-Class Processes and Performance Indicators


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The practical, up-to-date guide to mapping, measuring, and governing your supply chain for maximum business value. 

  • Thoroughly introduces supply chain mapping and metrics, reflecting the latest field experience
  • Balancing segmentation with standardization, and cost with differentiation
  • Mapping your supply chain: value stream, IDEF0, and time-based process techniques
  • Defining and measuring your supply chain's KPIs, and using them to drive governance
  • Complete strategies and implementation roadmaps for managing risk and increasing supply chain resilience
  • Part of an important new series on driving more value from supply chains
  • Valuable content for high-level SCM programs and leading certifications, including APICS
  • Foreword by bestselling author and acclaimed professor Martin Christopher, who mentored this book's lead author and collaborated in his pioneering supply chain firm


  • Copyright 2015
  • Dimensions: 6" x 9"
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-376438-9
  • ISBN-13: 978-0-13-376438-3


  • Master proven techniques for mapping, measuring, and improving your supply chain
  • Implement strategies and roadmaps for managing risk and increasing resilience
  • Balance segmentation with standardization, and cost with differentiation
  • Use supply chain KPIs to improve governance

Executing the Supply Chain offers expert guidance on driving maximum business value from modern supply chain process mapping and performance measurement. Pioneering supply chain practitioners Alexandre Oliveira and Anne Gimeno introduce powerful techniques for linking processes to customer and shareholder results, systematically managing risk, and increasing resilience across even the most complex supply chain.

Oliviera and Gimeno carefully introduce key process mapping and measurement concepts, thoroughly explain each relevant technique, and present proven applications and best practices from many of the world’s best companies. You’ll discover how to use your process maps to establish more effective controls, manage operations more successfully, and drive profitable change.

This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management and strategy, including participants in leading certification programs.

Executing the Supply Chain will help you align vision and action throughout your supply chain, so you can deliver far more value to both customers and shareholders.

Leading practitioners Alexandre Oliveira and Anne Gimeno show how to clarify the results you expect from each process and participant, assign specific responsibilities, strengthen accountability, identify opportunities for improvement, and successfully drive the changes you need.

You’ll learn how to go beyond “flows” to create process maps that make your supply network mechanisms 100% visible. Then, the authors help you use your process maps to define controls, quantitatively measure performance, and act on what your metrics tell you. Oliveira and Gimeno illuminate their techniques with many specific examples, ranging from forecasting to delivery performance, warehousing to quality assurance.

This book’s techniques will enable you to implement strong governance across your supply chain—and use it to reduce risk, improve resilience, and maximize performance and profitability.

    A 5-step roadmap: from improved visibility to advanced people management
    Measure what matters—in ways that are sensible, widely accepted, and actionable
    …and your best potential solutions
    Realigning organizations, reshaping culture

Sample Content

Online Sample Chapter

Executing the Supply Chain: Supply Network Governance Cycle

Sample Pages

Download the sample pages (includes Chapter 1 and Index)

Table of Contents

Preface    xii

Chapter 1  Supply Network Governance Cycle    1

1.1 Scope Definition    3

1.2 Mapping the Processes    9

Business Case    22

Project Report: Sample    29

1.3 Risk Analysis    36

Chapter 2  Definition of Metrics    39

2.1 Specify Scope    40

2.2 Observe Performance    41

2.3 Define Performance Pattern    45

2.4 Assign Name for the Control    46

2.5 Define Algorithm    47

2.6 Test Algorithm    49

2.7 Define Performance Goals    50

2.8 Understand the Learning Curve    52

2.9 Map Stakeholders    52

2.9.a Case    53

2.10 Validate Control Dynamics    55

2.11 Assign Control to People    56

2.12 From Implementation to Fine-Tuning    57

2.13 Reviewing the Cycle    58

2.14 Definition of Metrics in a Project    59

2.14.a Goals to Objectives    59

2.14.b Objectives to Main Activities    60

2.14.c Define the Controls    61

2.14.d Close the Loop    64

Example: Customer Service    75

Example: Quality Assurance    80

Expert’s Opinion    82

Chapter 3  Performance Indicators    87

3.1 Efficiency, Efficacy, Adaptability    88

3.2 Applications    97

3.2.a Planning Logistics    98

3.2.b Synchronous Operations    132

3.2.c Tactic Governance    158

Chapter 4  Managing Change    165

4.1 Auditing Performance Indicators    165

4.2 Benchmarking    166

4.3 The Organizational Impact    172

Business Case    174

The Cultural Web for the Toulouse Plant    175

Part I: Second Assignment    184

Part II: The Next 18 Months    192

Bibliography    197

Index    199


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