This publication defines and describes important aspects of organizational design decisions, and compares the strengths and weaknesses of specific organizational reporting structures. As part of this comparison, organizational design decisions are also examined through an analysis of data collected from a survey of 292 firms. Further, the research examines financial performance associated with different structural approaches.
Founded in 1963, the Council of Supply Chain Management Professionals (CSCMP) is the preeminent worldwide professional association dedicated to the advancement and dissemination of research and knowledge on supply chain management. With over 8,500 members representing nearly all industry sectors, government, and academia from 67 countries, CSCMP members are the leading practitioners and authorities in the fields of logistics and supply chain management.
Executive Summary 4
Supply Chain Management Organizations Are Rapidly Changing 5
What Do SCMO Structures Look Like? 6
Sidebar: Defining a Supply Chain Management Organization 6
Sidebar: Defining Organizational Design 6
Leadership 6
Sidebar: Research Background 7
Functional Span of Authority 8
Reporting Structures 8
Functional Reporting Structures 11
Divisional Reporting Structures 12
Centralized Matrix Reporting Structures 14
Hybrid Matrix Reporting Structures 15
Coordinating Structures 16
Lessons Learned In Designing SCMOs 19
SCMO Design and Performance Outcomes 20
Single/Dominant Business Firms 20
Multi-Business Firms 22
A Look at Financial Performance 22
The Hybrid Matrix Reporting Structure 26
Moving to a Hybrid Matrix Organization 28
Conclusions 30
Endnotes 31
