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Coping with Toxic Managers, Subordinates ... and Other Difficult People: Using Emotional Intelligence to Survive and Prosper

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Coping with Toxic Managers, Subordinates ... and Other Difficult People: Using Emotional Intelligence to Survive and Prosper

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  • Copyright 2004
  • Dimensions: 6" x 9"
  • Pages: 400
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-140995-6
  • ISBN-13: 978-0-13-140995-8
  • eBook (Watermarked)
  • ISBN-10: 0-13-204450-1
  • ISBN-13: 978-0-13-204450-9

Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization and eventually themselves. Whether they are narcissistic, unethical, rigid or aggressive, or simply depressed/anxious/burned out, working with them can be a nightmare. Moreover, they can do serious damage to their organizations by diverting energy from productive work, damaging cooperation and knowledge sharing, impairing retention of the best people, weakening morale, and making poor business decisions. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers. While there are many organizational consultants who utilize psychological insights in their work and psychologists who consult to organizations, Dr. Lubit's depth of training and experience in psychiatry, organizational behavior and organizational consulting provides a basis for unique insights

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The Emotional Intelligence Approach to Coping with Toxic Managers and Subordinates

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Table of Contents


1. An Emotional Intelligence Approach to Coping with Toxic Managers and Subordinates.

Informed Consent for Those Who Read This Book. Emotional Intelligence Approach. Developing Your Emotional Intelligence. Roots of Toxic Behavior. Why Understand Difficult People? Myths Rationalizing Destructive Behavior. Further Reading.


Definition of Narcissism.
Origins of Destructive Narcissism.
Healthy Self-Esteem Versus Destructive Narcissism.
Types of Narcissistic Managers.
Factors Worsening Narcissism.
Additional Material.
2. Grandiose Managers.

Organizational Impact of Grandiose Managers. Origins of Grandiosity. Emotional Intelligence Approach to Grandiose Managers. Conclusion. Your Turn. Further Reading. Endnotes.

3. Control Freaks.

Emotional Intelligence Approach to Control Freaks. Conclusion. Your Turn.

4. Paranoid Managers.

Origins of Paranoia. Impact of Paranoid Managers. Emotional Intelligence Approach to Paranoid Managers. Conclusion. Your Turn. Further Reading.


5. Antisocial Managers.

Emotional Intelligence Approach to Antisocial Managers. Conclusion. Your Turn. Further Reading.

6. Unethical Opportunists.

Organizational Impact. Emotional Intelligence Approach to Unethical Managers. Conclusion. Your Turn. Further Reading.

Aggressive Managers.T

The Many Faces of Aggression.
7. Ruthless Managers.

Emotional Intelligence Approach to Ruthless Managers. Conclusion. Your Turn. Further Reading.

8. Bullying Managers.

Impact of Bullies. Emotional Intelligence Approach to Bullying Managers. Conclusion. Your Turn. Further Reading.

9. Homicidal Managers.

Conclusion. Your Turn. Further Reading.

10. Sexual Harassment.

Judging if It Is Sexual Harassment. Emotional Intelligence Approach to Dealing with Sexual Harassment. Dating and Flirting at Work. Conclusion. Your Turn. Further Reading.

11. Chauvinists Needing Diversity Training.

Why Do People Harass and Discriminate Against Others? Emotional Intelligence Approach to Chauvinistic Behavior. Conclusion. Your Turn. Endnote.

12. Volatile Managers.

Origins of Volatile Behavior. Factors Fostering Volatility. Organizational Impact of Volatile Managers. Emotional Intelligence Approach to Dealing with Volatile Managers. Diffusing the Situation. Dealing with Your Own Feelings. For HR and Senior Managers. Conclusion. Your Turn. Further Reading.

13. Frantic Colleagues.

Emotional Intelligence Approach to Frantic Managers. Conclusion. Your Turn. Further Reading.

14. Underpinnings of Aggression.

Three Theories on Aggression. Factors Modulating Our Aggression. Psychiatric/Emotional Problems. Culture and Aggression. Group Dynamics. Why We Let Ourselves Become Aggressive. Conclusion. Further Reading.

15. Surviving Aggression.

Organizations and Aggressive Managers. Aggression Versus Assertiveness. Coping with Aggressive People. Containing Our Aggression: Avoiding Self-Sabotage. Conclusion. Further Reading.


The Many Flavors of Rigid Managers.
Rigid Managers and Aggression.
Further Reading.
16. Compulsive Managers.

Underlying Psychodynamics. Origins of Obsessive-Compulsive Personality Style. Emotional Intelligence Approach to Compulsive Managers. Conclusion. Your Turn. Further Reading.

17. Authoritarian Managers.

Emotional Intelligence Approach to Authoritarian Managers. Conclusion. Your Turn. Further Reading.

18. Dictatorial Managers.

Emotional Intelligence Approach to Dictatorial Managers. Conclusion. Your Turn.

19. Oppositional Coworkers.

Emotional Intelligence Approach to Oppositional Coworkers. Conclusion. Your Turn.

20. Passive-Aggressive Managers.

Emotional Intelligence Approach to Passive-Aggresive Managers. Conclusion. Your Turn.

21. Organizational Impact of Rigid Managers.

How Rigid Managers Impact Companies. How Rigid Managers Can Rise in Organizations. Organizational Factors Promoting Rigidity in Managers. Ameliorating the Problem. Conclusion.


Further Reading.
22. ADHD.

Impact of ADHD on Managers. Managing ADHD. Dealing with Managers with ADHD. Conclusion. Further Reading.

23. Anxiety.

Generalized Anxiety Disorder. Social Phobia. Panic Disorder. Simple Phobia. Obsessive-Compulsive Disorder. Treatment of Anxiety Disorders. Conclusion. Further Reading.

24. Depression.

A Common Problem Often Ignored. Impact of Depression. Origins of Depression. Bereavement. Dealing with Depression. Dealing with Depressed Colleagues. Conclusion. Your Turn. Further Reading.

25. Posttraumatic Stress Disorder.

Treatment. Dealing with Traumatized Colleagues. Conclusion. Further Reading.

26. Burnout.

Dealing with the Risk of Burnout. Conclusion. Your Turn. Further Readings.

27. Bipolar Disorder.

Dealing with Managers with Bipolar Disorder. Conclusion. Further Reading.

28. Alcohol and Drug Abuse.

Organizational Factors Affecting Substance Abuse. Primer on the Treatment of Alcohol and Drug Abuse. Conclusion. Further Reading.


Further Reading.
29. Developing Your Emotional Intelligence.

Personal Responses to Toxic Behavior: Growing Your Emotional Intelligence. Controlling Our Interpretation of Events. Dealing with Your Own Feelings. Conclusion. Your Turn.

30. Using Emotional Intelligence to Develop Your Company.

Organizational Responses to Toxic Managers. The Many Faces of Narcissism. Weighing the Pros and Cons of Narcissistic Managers. Keeping the Barbarians Outside the Gates. Conclusion. Your Turn. Endnote.



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