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CompTIA A+ 220-901 and 220-902 Exam Cram

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CompTIA A+ 220-901 and 220-902 Exam Cram

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  • Copyright 2016
  • Dimensions: 6" x 9"
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-439151-9
  • ISBN-13: 978-0-13-439151-9

This is the eBook version of the print title. The eBook edition does not provide access to the test engine and practice test that accompanies the print book.

This is the perfect study guide to help you pass CompTIA®’s new A+® 220-901 and 220-902 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 8/8.1, new PC hardware, tablets, smartphones, OS X, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, and two full practice exams in the ebook. You’ll also find ten exclusive Real World Scenario case studies, all linked to simulations or video posted to the book website!

Covers the critical information you’ll need to know to score higher on your A+ 220-901 and 220-902 exams!

  • Deploy and manage desktops and notebooks running Windows 8.1/8, 7, Vista, OS X, or Linux
  • Master and practice the six-step A+ troubleshooting process
  • Understand, install, configure, and troubleshoot motherboards, CPUs, and memory
  • Test and troubleshoot power-related problems
  • Use all forms of storage, including SSDs, Blu-ray devices, and RAID systems
  • Work effectively with mobile devices, including iOS, Android, and Windows tablets and smartphones
  • Install, configure, and troubleshoot both visible and internal laptop components
  • Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems
  • Repair damaged Windows environments and boot errors
  • Work with audio and video subsystems, I/O devices, and new peripherals
  • Install and manage both local and network printers
  • Understand and work with networks, network hardware, wireless protocols, and cloud technologies
  • Install and configure SOHO wired/wireless networks and troubleshoot connectivity
  • Secure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data

Sample Content

Table of Contents


Chapter 1 Introduction to Troubleshooting

The Six-Step A+ Troubleshooting Process

    Step 1: Identify the Problem

    Step 2: Establish a Theory of Probable Cause (Question the Obvious)

    Step 3: Test the Theory to Determine Cause

    Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution

    Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures

    Step 6: Document Findings, Actions, and Outcomes

    Cram Quiz

    Cram Quiz Answers

Troubleshooting Examples and PC Tools

    Troubleshooting Example 1–Basic: Display Issue

    Troubleshooting Example 2–Intermediate: Power Issue

    Troubleshooting Example 3–Advanced: Wireless Issue

    PC Tools

    More Troubleshooting Tidbits

    Cram Quiz

    Cram Quiz Answers

Chapter 2 Motherboards

Motherboard Components and Form Factors

    Motherboard Components

    Form Factors

    Cram Quiz

    Cram Quiz Answers


    BIOS, CMOS, and the Lithium Battery

    The POST

    Accessing and Configuring the BIOS

    Flashing the BIOS

    Cram Quiz

    Cram Quiz Answers

Installing and Troubleshooting Motherboards

    Installing Motherboards

    Troubleshooting Motherboards

    Cram Quiz

    Cram Quiz Answers

Chapter 3 The CPU

CPU 101

    CPU Technology


    Cram Quiz

    Cram Quiz Answers

Installing and Troubleshooting CPUs

    Installing CPUs

    Troubleshooting CPUs

    Cram Quiz

    Cram Quiz Answers

Chapter 4 RAM

RAM Basics and Types of RAM

    RAM Basics

    Types of RAM

    RAM Technologies

    Cram Quiz

    Cram Quiz Answers

Installing and Troubleshooting DRAM

    Installing DRAM

    Troubleshooting DRAM

    Cram Quiz

    Cram Quiz Answers

Chapter 5 Power

Understanding and Testing Power

    Testing an AC Outlet with a Receptacle Tester

    Testing an AC Outlet with a Multimeter

    Cram Quiz

    Cram Quiz Answers

Power Devices

    Power Strips

    Surge Protectors

    Uninterruptible Power Supplies

    Cram Quiz

    Cram Quiz Answers

Power Supplies

    Planning Which Power Supply to Use

    Installing the Power Supply

    Troubleshooting Power Supply Issues

    Heating and Cooling

    Cram Quiz

    Cram Quiz Answers

Chapter 6 Storage

Hard Drives

    Hard Disk Drives

    Solid-State Drives


    Hard Drive Specifications

    Installing Hard Drives

    Preventative Maintenance and Troubleshooting Hard Drives

    Network Attached Storage

    Cram Quiz

    Cram Quiz Answers


    Cram Quiz

    Cram Quiz Answers

Optical Storage Media

    Compact Disc (CD)

    Digital Versatile Disc (DVD)


    Cram Quiz

    Cram Quiz Answers

Solid-State Storage Media

    USB Flash Drives

    Secure Digital Cards

    CompactFlash Cards

    Cram Quiz

    Cram Quiz Answers

Chapter 7 Mobile Device Hardware

Installing, Configuring, and Troubleshooting Visible Laptop Components

    Laptop 101

    Input Devices



    Optical Drives



    Expansion Devices


    Cram Quiz

    Cram Quiz Answers

Installing, Configuring, and Troubleshooting Internal Laptop Components

    Hard Drives


    System Board and CPU

    Cram Quiz

    Cram Exam Answers

Understanding Tablet and Smartphone Hardware

    Mobile Hardware Examples

    Hardware Differences Between Tablets/Smartphones and Laptops

    Tablet/Smartphone Ports and Accessories

    Other Types of Mobile Devices and Wearable Technology

    Cram Quiz

    Cram Exam Answers

Chapter 8 Installing and Upgrading Windows

Installing and Upgrading to Windows 8

    Windows 8 Editions

    Windows 8 Minimum Requirements and Compatibility

    Windows 8 Installation Methods

    Upgrading to Windows 8

    Cram Quiz

    Cram Quiz Answers

Installing and Upgrading to Windows 7

    Windows 7 Editions

    Windows 7 Minimum Requirements and Compatibility

    Windows 7 Installation Methods

    Upgrading to Windows 7

    Verifying and Troubleshooting Windows 7 Installations

    Cram Quiz

    Cram Quiz Answers

Installing Windows Vista

    Windows Vista Editions

    Windows Vista Minimum Requirements and Compatibility

    Windows Vista Installation Methods

    Verifying and Troubleshooting Windows Vista Installations

    Cram Quiz

    Cram Quiz Answers

Chapter 9 Configuring Windows

Windows User Interfaces

    Windows Components

    Windows Applications

    Administrative Tools and the MMC

    Cram Quiz

    Cram Quiz Answers

System Tools and Utilities

    Managing Devices

    Operating System Optimization

    User Migrations and Customizations

    Advanced System Tools

    Cram Quiz

    Cram Quiz Answers

Files, File Systems, and Drives

    Working with Files and File Systems

    Managing Drives

    Cram Quiz

    Cram Quiz Answers

Chapter 10 Maintaining Windows

Updating Windows

    Windows Update

    Service Packs

    Cram Quiz

    Cram Quiz Answers

Maintaining Hard Drives

    Hard Drive Utilities


    Creating Restore Points

    Shadow Copy

    Cram Quiz

    Cram Quiz Answers

Chapter 11 Troubleshooting Windows

Repair Environments and Boot Errors

    Windows Recovery Environments

    Boot Errors

    Cram Quiz

    Cram Quiz Answers

Windows Tools and Errors

    Troubleshooting Within Windows

    Stop Errors

    Improper and Spontaneous Shutdowns

    Additional Windows Errors and Error Reporting

    Restoring Windows

    Cram Quiz

    Cram Quiz Answers

Command-Line Tools

    Windows Command Prompt

    Recovery Command Prompt

    Cram Quiz

    Cram Quiz Answers

Chapter 12 Video and Audio

The Video Subsystem

    Video Cards

    Video Displays

    Video Settings and Software

    Cram Quiz

    Cram Quiz Answers

The Audio Subsystem

    Sound Cards

    Installing a Sound Card and Speakers

    Troubleshooting Audio Problems

    Cram Quiz

    Cram Quiz Answers

Chapter 13 Peripherals and Custom Computing

Input/Output, Input Devices, and Peripherals

    I/O Ports

    Input, Output, and Hybrid Devices

    Cram Quiz

    Cram Quiz Answers

Custom PC Configurations

    Audio/Video Editing Workstation

    CAD/CAM Workstation

    Virtualization Workstation

    Thin Client

    Standard Thick Client

    Home Server PC

    Home Theater PC (HTPC)

    Gaming PC

    Cram Quiz

    Cram Quiz Answers

Chapter 14 Printers

Printer Types and Technologies

    Types of Printers

    Local Versus Network Printers

    Cram Quiz

    Cram Quiz Answers

Installing, Configuring, and Troubleshooting Printers

    Printer Installation and Drivers

    Configuring Printers

    Virtual Printing

    Troubleshooting Printers

    Cram Quiz

    Cram Quiz Answers

Chapter 15 Computer Networking Part I

Types of Networks, Network Devices, and Cloud Technology

    Network Types

    Network Devices

    Cloud Technology and Server Roles

    Cram Quiz

    Cram Quiz Answers

Cables, Connectors, and Tools

    Cable Types and Connectors

    Cabling Tools

    Cram Quiz

    Cram Quiz Answers


    Configuring IPv4

    IPv4 Classes and CIDR

    Configuring IPv6

    TCP/IP Protocols and Their Ports

    Cram Quiz

    Cram Quiz Answers

Chapter 16 Computer Networking Part II

SOHO and Windows Networking

    Internet Services

    Router Setup and Wireless

    Windows Configurations

    Cram Quiz

    Cram Quiz Answers

Troubleshooting Networks

    Command-Line Interface Tools

    Troubleshooting Common Symptoms

    Cram Quiz

    Cram Quiz Answers

Chapter 17 Security

Security Threats and Prevention

    Malicious Software

    Preventing and Troubleshooting Malicious Software

    Unauthorized Access

    Social Engineering

    Hard Drive Recycling and Disposal

    Additional Attacks and Security Vulnerabilities

    Cram Quiz

    Cram Quiz Answers

Desktop Operating System Security

    User Accounts

    File Security


    Windows Firewall

    Cram Quiz

    Cram Quiz Answers

SOHO Security

    Changing Default Passwords

    Changing and Disabling the SSID

    Configuring Wireless Encryption

    Enabling MAC Filtering

    Disabling WPS

    Assigning Static IP Addresses

    Disabling Physical Ports

    A Final Word on SOHO Routers

    Cram Quiz

    Cram Quiz Answers

Chapter 18 Android, iOS, OS X, and Linux

Android and iOS Basics

    Open-Source and Closed-Source Operating Systems

    Obtaining Applications

    Screen Configurations

    Virtual Assistants

    GPS and Geotracking

    Microsoft Mobile Operating Systems

    Cram Quiz

    Cram Quiz Answers

Android/iOS Networking and Synchronization

    Cellular Radio Technologies

    Wi-Fi Network Connectivity

    Wi-Fi Troubleshooting

    Bluetooth Configuration

    Bluetooth Troubleshooting

    E-Mail Configurations

    Troubleshooting E-mail Connections

    Synchronizing Android and iOS-based Devices to a PC

    Synchronizing Other Devices

    Cram Quiz

    Cram Quiz Answers

Android/iOS Security and Additional Troubleshooting

    Stolen and Lost Devices

    Compromised and Damaged Devices

    Stopping Applications

    Initiating Resets

    Additional Mobile Device Troubleshooting

    Cram Quiz

    Cram Quiz Answers

OS X and Linux

    OS X


    Cram Quiz

    Cram Quiz Answers

Chapter 19 Safety, Procedures, and Professionalism


    Electrical Safety

    Electrical Fire Safety


    Physical Safety

    Cram Quiz

    Cram Quiz Answers

Procedures and Environmental Controls

    Temperature, Humidity, and Air

    EMI and RFI

    MSDS and Disposal

    Incident Response and Documentation

    CompTIA A+ Troubleshooting Theory

    Cram Quiz

    Cram Quiz Answers

Professionalism and Communication Skills

    Cram Quiz

    Cram Quiz Answers

Chapter 20 Taking the Real Exams

Getting Ready and the Exam Preparation Checklist

Tips for Taking the Real Exam

    General Practices for Taking Exams

    Smart Methods for Difficult Questions

    Wrapping Up the Exam

Beyond the CompTIA A+ Certification

Practice Exam 1 CompTIA A+ 220-901

Exam Questions

Answers at a Glance

Practice Exam 2 CompTIA A+ 220-902

Exam Questions

Answers at a Glance

Appendix A Real-World Scenarios

220-901 Scenarios

    Scenario 1: Design a CAD Workstation Computer

    Scenario 2: Select the Best Components for Three Computers

    Scenario 3: Identify Video Ports

    Scenario 4: Configure Wi-Fi on a SOHO Router

    Scenario 5: Identify Various Wireless Ranges

    Scenario 6: Identify IP Addresses

220-902 Scenarios

    Scenario 7: Troubleshoot an IP Issue with Ipconfig

    Scenario 8: Sharing and Mapping in the Command Prompt

    Scenario 9: Troubleshooting a System with Msconfig

    Scenario 10: Fixing a Computer That Won't Boot

DVD Only:

Appendix B: Additional Reading and Resources

Practice Exam 1 Answers

Practice Exam 2 Answers

Practice Exam 3

Practice Exam 4

Exam Alerts

Cram Quizzes

9780789756312   TOC   12/18/2015


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