SPECIAL OFFERS
Keep up with new releases and promotions. Sign up to hear from us.
Register your product to gain access to bonus material or receive a coupon.
This eBook includes the following formats, accessible from your Account page after purchase:
EPUB The open industry format known for its reflowable content and usability on supported mobile devices.
PDF The popular standard, used most often with the free Acrobat® Reader® software.
This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.
Learn and practice the powerful skills of good communication to get the very best from relationships both at work and home.
Clever tips, techniques, practical pointers and real life examples will help you boost and polish your communication skills as you learn the best ways to say what you mean to get what you want.
Part 1
Chapter 1
What is communication? Knowing your communication style
Chapter 2
Confident communication
Chapter 3
Active listening and skilful questioning
Chapter 4
Reading between the lines; feelings, emotions and attitudes
Chapter 5
What to say, how to say it.
Chapter 6
Put it in writing
Part 2
Chapter 7
Putting it into practice