Home > Store

Windows XP/2000 Answer Book, The: A Complete Resource from the Desktop to the Enterprise

Register your product to gain access to bonus material or receive a coupon.

Windows XP/2000 Answer Book, The: A Complete Resource from the Desktop to the Enterprise


  • Sorry, this book is no longer in print.
Not for Sale


  • Copyright 2003
  • Dimensions: 7-3/8x9-1/4
  • Pages: 1360
  • Edition: 1st
  • Book
  • ISBN-10: 0-321-11357-8
  • ISBN-13: 978-0-321-11357-3

An invaluable resource for Windows system administrators, small business managers, and home users, The Windows XP/2000 Answer Book answers more than one thousand of the most frequently asked questions about the newest and most powerful versions of the Windows operating system. It provides solutions to real-world Windows system administration problems and shows users of all levels how to take full advantage of their Windows systems.

The Windows XP/2000 Answer Book is based in part on the author’s highly acclaimed Windows 2000/XP/.NET FAQ Web site (http://www.ntfaq.com), but is broader in scope and contains more in-depth information and concrete examples. Organized for easy access, the questions range from basic queries about installation and core functions to the operating system’s most sophisticated capabilities, such as customization, domain concepts, Active Directory, Internet support, and security. Each stand-alone entry begins with an overview of the technology and includes clear explanations, step-by-step instructions, and examples of effective use.

You will find answers to such questions as:

  • What hardware is needed to run Windows 2000?
  • What is the difference between Windows XP Professional Edition and XP Home Edition?
  • What Windows backup options are available?
  • How can I manage services remotely?
  • What are the differences between the NT 4.0 and 2000 domains?
  • Which naming conventions does Active Directory use for objects?
  • How do I configure a domain on a DNS server?
  • How do I create a DHCP Relay Agent?
  • How do I perform Scandisk in Windows XP and Windows 2000?
  • How can I stop a Windows 2000 upgrade from overwriting special security settings?
  • How do I speed up server response?
  • How do I create a queue to a network printer?
  • What is the Windows Media XP bonus pack?
  • How can I create a RAS connection script?

    Whether you are searching for the answer to a specific question, or just browsing to gain insight and practical techniques, the wealth of information in The Windows XP/2000 Answer Book will enable you to install your system properly, configure it to serve your organization’s needs, and keep it running smoothly.


  • Sample Content

    Online Sample Chapter

    Windows XP Solutions

    Downloadable Sample Chapter

    Click below for Sample Chapter(s) related to this title:
    Sample Chapter 3

    Table of Contents


    1. Core.

    What Does NT Stand For?

    What Is the History of NT?

    What Is the NT Boot Process?

    What Is the NT Kernel?

    What Is Virtual Memory?

    2. Window 2000.

    What Is Window 2000?

    What Hardware Is Needed to Run Window 2000?

    Where Is the Hardware Compatibility List for Window 2000?

    When Does Window 2000 Need Rebooting?

    Is Build 2195 the Final Version of Window 2000?

    Where Do I Get Updates for Window 2000?

    How Can I Check Whether Software X Is Compatible with Window 2000?

    3. Window XP.

    What Is the Difference between Window XP Professional Edition and Window XP Home Edition?

    With Window XP, the System Doesn't Display the Security Dialog Box When I press Ctrl+Alt+Del. Where did the Dialog Box Go?

    How Do I control the Welcome Screen Display and Also Whether Fast User Switching Is Allowed?

    How Do I Use the New Window XP Welcome Screen?

    How Do I change My Picture for the Welcome Screen?

    With Window XP, How Do I Set a Password Hint?

    In Window XP, How Do I Use the Password Reset Disk?

    What Is Bootcfg?

    Under Window XP in a Workgroup, Why Don't I See the Security Tab for a File/Folder?

    What Is Window 2002?

    How Do I Enable Window 2000-Like File Sharing and Security in Window XP Workgroups?

    How Do I Activate Window XP from the Command Line?

    What Is the Window XP Task Switcher?

    Why Can't I upgrade to the Final Version of Window XP from an Interim Build?

    How Can I Determine Which Product Key I Used to Activate Window XP?

    When Must I Activate the Final Version of Window XP?

    What Ports Does Window XP use during Product Activation?

    How Do I correct a Window XP Installation That Has Become Deactivated?

    Does Window XP Contain Any Easter Eggs?

    Where Can I get Microsoft's Extra Window XP Screensaver?

    Where Can I Find Microsoft PowerToys for Window XP?

    What Upgrade Paths Does Window XP support?

    4. Installation.

    NT4 Only Why Does My Installation Hang When Detecting the Hardware?

    NT Only Does NT Have to Be Installed on the C Drive?

    NT4 Only I have NT installed. How Do I Install DOS?

    NT Only How Do I remove NT from a FAT partition?

    NT4 Only How Do I Remove NT from a NTFS Partition?

    What Are Symbol Files? Do I Need Them?

    How Do I Install NT and Linux?

    NT4 Only How Do I Install NT over the Network?

    NT4 Only Is It Possible to Use DIsk Duplication to DIstribute Window NT?

    How Do I Perform an Unattended Installation?

    Is It Possible to Specify Unique Items during an Unattended Install?

    When I Perform an Unattended Installation, How Do I Avoid Clicking Yes at the License Agreement?

    How Do I Remove Window 95/DOS from My NT System?

    I Can't Create a NTFS Partition over 4GB during Installation. What should I Do?

    NT4 Only—How Can I Use a Network Card That Is Not One of Those Shown with Network Client AdminIstrator?

    How Can I Make Domain Users Members of Local AdminIstrators Groups during an Unattended Installation?

    Why Do I Have Problems Running a Program as Part of the Unattended Installation?

    I Have Window NT Installed. How Do I Install Window 98?

    I Have Window 2000 Installed, but When I try to Install Window NT 4.0, the Installation Fails. What Should I Do?

    I Want To Install Window 98 and NT. What Filesystem Should I Use?

    How Do I Manually Install SCSI Drivers before the Autodetect of Installation?

    During the Installation of Window 2000 Server, Why Can the Type of Server Not Be Set?

    How Do I Delete the Recycle Bin as Part of an Unattended Installation?

    How Do I Map a Network Drive during an Unattended Installation?

    How Can I Install Window 2000 on a Machine with Less Than 64MB of Memory?

    How Do I Use SmartDrv?

    How Can I Recreate the Window NT Installation Disks?

    How Can I Stop the Welcome to Window NT Screen during Setup?

    I Receive an Error Message “The System Is Not Fully Installed.” What Can I Do?

    NT4 Only How Do I Add a Network Install Tab to Window NT 4.0?

    How Can I Disable the Configure Server Wizard in Window 2000?

    How Do I Install the Remote Installation Services?

    How Do I Move the Distribution Point for Remote Installation Services?

    How Do I create a Bootable Remote Installation Services Client Disk?

    What Operating Systems Can I Clone?

    How Can I Configure the Remote Installation Services Options?

    How Can I Install Using the Remote Installation Services Disk?

    How Do I Create a New Remote Installation Services Image?

    How Do I Create a Bootable Window 2000/NT Installation CD-ROM?

    Where Is Setup Manager in Window 2000?

    What Is the Microsoft Installer Package Format?

    How Do I Create an MSI File from a Legacy Application?

    How Can I Publish an MSI File?

    How Can I Run Programs during the GUI Phase of 2000 Installation?

    How Can I Use an Unattended Answer Script when Installing a Bootable CD-ROM?

    Underscores (_) in My Computer Names Are Changing to Dashes (-) in Window 2000. Why?

    How Can I Specify an Alternate HAL during Window 2000 Installation?

    How Can I Test Whether My Installation Can be Upgraded to Window 2000?

    What Switches Are Available for Window 2000 Installation?

    How Do I Install Window 2000?

    How Do I Install the Recovery Console?

    How Do I Deploy Old Applications in Window 2000 via ZAP files?

    What Are the Upgrade Paths for Window 2000?

    Why Am I Unable to Upgrade Window 9x to Window 2000 in a Dual-Boot Environment?

    How Can I Configure Extra Plug-and-Play Drivers for a Window 2000 Installation?

    Unsigned Drivers Are stopping My Unattended Installations. How Should I Handle This?

    What Are the Directories I Can Have under $OEM$ for an Unattended Installation in Window 2000?

    Why Is the DontDIsplayLastUserName Setting Lost in Upgrade from NT 4.0 to Window 2000?

    How Do I Enable ACPI on My Machine and/or Change the HAL?

    How Do I Disable/Enable ACPI on My Machine during Installation?

    Why Is the Administrator Password I set during Unattended Installation Ignored?

    My FAT32 Partitions Are Not Converted to NTFS during a Sysprep Clone. Why?

    Why Does Setup Stop After Reformatting My System/Boot Partition, Which Was a Dynamic Disk?

    How Do I Enable Verbose Logging in Window 2000 GUI-Mode Setup?

    Why Does Window 2000 Not Detect My Bus Mouse?

    I'm Trying to Perform an Unattended Upgrade from Window NT 4.0 to Window 2000, but I Receive an Inf Corrupt Message. What's Wrong?

    How Can I Set Up My Computer Account Organizational Unit (OU) during Unattended Installation?

    Why Can't I Install the Recovery Console (RC) on a Mirrored System Drive?

    I Am Trying to Create a Partition for the Full Size of a Disk. Why Is Some Space Left at the End of the Disk?

    How Do I Dual-Boot Window 2000 and Linux from NTLoader?

    How Can I Install the Window 2000 MultiLanguage Version as Part of an Unattended Installation?

    I Created a Slipstreamed CD-ROM. Why Do I get an Error Message when I Boot from the Installation Disks?

    During Window 2000 Installation, How Can I Choose My Network Card Instead of Having the System Select It Automatically?

    When I Use the RIS, Why Doesn't the SIS Service Seem to Save DIsk Space?

    Is There a Version of Window Update More Suited to Corporate Use?

    Why Can't I Install Window 2000 on a Disk Formatted with Window Me?

    How Can I Send a Product's CD Key during a Window Installer Installation?

    Why Can't I Install Window 2000 from Certain USB CD-ROM Drives? 108

    How Can I Activate Window XP during an Unattended Installation? 108

    Why Do I Receive Errors When I try to Upgrade Window Me or Window 98 to Window XP Professional?

    Why Does the Installation Process Hang When I Try to Initiate a New Window XP Installation from within Window 95?

    How Can I Create Window XP Boot Disks?

    How Do I Uninstall Window XP?

    How Can I Avoid Having to Reactivate My Installation If I Reinstall Window on My Machine?

    I'm Receiving an INACCESSIBLE_BOOT_DEVICE Error during Setup of Window 2000/NT 4 with a Promise ATA-100 card. How Should I Handle This Problem?

    5. Service Packs.

    What Are the Q Numbers and How Do I Look Them Up?

    Why Do I Get an Error Message When I Try to Reinstall a Hotfix After Installing a Service Pack?

    When Should I Reapply a Service Pack?

    How Can I Tell which version of a service pack I have installed?

    How Can I Tell Who Installed/Uninstalled a Service Pack?

    How Can I Perform a Function in a Logon Script Depending on a Machine's Service Pack Version?

    Is There a Script That will Reinstall a Service Pack and Hotfixes, and Then Reboot?

    How Do I Expand a Service Pack/Hotfix without Installing?

    Where Can I get Service Packs for Window 2000 and What's New?

    How Do I Use Window 2000 Service Pack Slipstreaming?

    How Can I Change the Location Window 2000 expects to Find the Service Pack Files?

    How Can I Install Window 2000 Hotfixes during an Unattended Installation?

    How Can I Uninstall a Window 2000 Service Pack?

    I Get an RPC Error When Trying to Install Service Pack 1 for Window 2000. What Can I Do?

    Why Doesn't the Slipstream Switch for Win2K SP1 UPDATE.EXE Work with RIS Server Images?

    When I Try to Slipstream Win2K SP1 or SP2 from the Downloaded File, why Do I Get an Error?

    I've Upgraded to Window 2000 Server with Service Pack 1 (SP1) Slipstreamed. Why Doesn't the Registry Show That SP1 Is Installed?

    When Will Microsoft Release Service Pack 7 for Window NT 4.0?

    Where Can I Get the Window 2000 Service Pack 1 Window Installer File?

    How Do I Create a Bootable Window 2000 CD-ROM with a Service Pack Slipstreamed?

    How Do I Install the Window 2000 Service Pack 2 Support Tools Update?

    What Is QCHAIN.EXE?

    When I Try to Install a Service Pack in Window 2000, Why Does My Machine Complain about the Print Spooler Service?

    Can Any tools Identify Whether a System Is Missing Important Service Packs?

    How Do I Access the Window Update Catalog for XP/.NET?

    How Can I Ensure Hotfixes Installed on My System Are Not Corrupt or Incomplete?

    6. System Configuration.

    How Do I Decrease the Boot Delay?

    Where Do I Load ANSI.SYS?

    How Do I Schedule Commands?

    How Can I Execute a Batch File Using WINAT with Administrator Permissions?

    How Do I Change the Organization Name on NT?

    How Do I Change the Default Location Where NT Expects to Find NT Software for Installation (That Is, CD)? NT Only.

    How Can I Remove the ShutDown Button from the Logon Screen?

    How Can I Parse and/or Not Parse AUTOEXEC.BAT?

    How Do I Add a Path Statement in NT?

    Can I Change the Default Window Background?

    How Do I Change the Start Menu Items Under the Line?

    How Can I Restore the Old Program Manager?

    NT Only—Is There a Way to Start NT in DOS Mode?

    How Can I dIsable Lock Workstation when I Press Ctrl+Alt+Del?

    How Can I Make NT Power Down on Shut Down?

    How Do I Enable Ctrl+Esc to Start Task Manager?

    How Can I Allow Non-Administrators to Issue AT Commands?

    How Do I Control Access to Floppy Drives and CD-ROM Drives?

    How Can I Show DOS, Window 95, and NT All on the Boot Menu?

    How Do I Remove an App from Control Panel?

    What Are the .CPL Files in the System32 Directory?

    How Do I Configure a Default Screensaver If No One Logs On?

    How Do I Configure the Default Screensaver to Be the Open GL Text Saver?

    How Can I Create a New Hardware Profile?

    I have Entries on the Remove Software List That Don't work. How Can I Remove Them?

    How Can I Disable Dr. Watson?

    How Do I Create a Network Share?

    How Do I Connect to a Network Share?

    How Do I Configure the Boot Menu to Show Forever?

    How Can I Configure the Machine to Reboot at a Certain Time?

    How Can I Configure Explorer to Start with Drive X?

    How Can I Decrease the Time My Machine Takes to Shut Down or Reboot?

    How Can I Change the Startup Order of the Services?

    How Can I Configure the System so That Certain Commands Run at Boot-Up Time?

    How Can I Create a Non-Network Hardware Configuration?

    How Can I Remove the Option Press Spacebar for Last Known Good Configuration?

    How Can I Disable the OS2/POSIX Subsystems?

    How Can I Run a Control Panel Applet from the Command Line?

    How Can I Configure a Program/Batch File to Run Every X Minutes? 158

    What Registry Keys Do the Control Panel Applets Update?

    How Can I Run a Script at Shutdown Time?

    How Can I Create My Own Tips to be Shown When NT Starts?

    How Can I Change the Location of the Event Logs?

    How Can I Configure the Default Internet Browser?

    How Can I Change the Alert for Low Disk Space on a Partition?

    Is It Possible to Delete/Rename the Administrator Account?

    NT4 Only How Can I Tell NT How Much Secondary Cache (L2) Is Installed?

    What Switches Can be Used in BOOT.INI?

    How Can I Change the Default Editor used for Editing Batch Files?

    How Do I Configure the Default Keyboard Layout during Logon?

    How Can I Add My Own Information to General Tab of the System Control Panel Applet?

    How Can I Stop and Start Services from the Command Line?

    How Do I Delete a Service?

    What Are the Long Path Names in the BOOT.INI file?

    How Can I Open a File with an Application Other Than the one It Is Associated with?

    How Do I Change the Icon Associated with a Shortcut?

    Is It Possible to Map a Drive Letter to a Directory?

    How Can I Change the Program Associated with a File Extension?

    How Can I Move Shares and Their Contents from One Machine to Another?

    How Do I Create a Shortcut on the Desktop to a Directory and/or Disk?

    How Can I Show the Context Menu without the Right Mouse Button?

    How Do I Set a Process to Use a Certain Processor?

    Why Do I Have Duplicate Entries on My Boot Menu?

    How Can I Stop a Service from the Command Line?

    How Can I Add the Printer Panel to the Start Menu?

    How Can I Hide the Administrative Tools on the Start Menu?

    How Do I Restrict Access to the Floppy Drive?

    How Do I Enable AutoLogon?

    How Do I Disable AutoLogon?

    How Do I Add a Warning Logon Message?

    How Do I Stop the Last Logon Name Being Displayed?

    How Can I Stop People Logging on to the Server?

    Why Do Users Fail to Log on at a Server?

    How Do I Enable NumLock Automatically?

    How Do I Limit the Number of Simultaneous Logons?

    Why Is %SystemRoot% Not Expanded When I Use It in a Command?

    How Can I Disable the Win Key?

    How Do I Set the Number of Cached Logons a Machine Stores?

    How Can I Configure the System to Run a Program at Logon Time?

    NT4 Only How Can I Install the Policy Editor on a Workstation?

    How Can I Delete the My Computer Icon?

    How Do I Disable the File Delete Confirmation?

    How Can I Switch the Time between 24 Hour and 12 Hour?

    How Can I Suppress Boot Error Messages?

    How Can I Enable/Disable Ctrl+Alt+Del to Enter Logon Information?

    How Can I Stop the Last Username to Log on from being Displayed?

    Why Can the Screensaver be Configured to Start Up Only to 60 Minutes?

    Why Have I Lost the ADMIN$ Share?

    How Can I Configure Notepad to Wrap?

    How Do I Modify the Logon Timer for Profiles?

    How Do I Change the Location for Temporary Files?

    How Do I Modify System Variables?

    How Do I Disable the Ability to Change Passwords?

    How Do I Stop a Process on a Remote Machine?

    How Do I Install the Security Configuration Editor?

    How Do I Increase the Number of Page Table Entries on My System?

    How Can I Change the Short Date Format from yy to yyyy?

    How Do I Enable Fast Reboot on 4.0 SP3 and above?

    How Can I Create a Program Alias?

    How Can I Share My ClipBook with Other Machines?

    How Can I Stop Tips Showing on Startup?

    How Can I Configure Outlook Express to be the Default News Reader?

    How Can I Modify the My Computer Text to Show Logged on Username and Machine Name?

    How Can I Automatically Kill Hung Processes When I Log Off?

    How Can I Change the InfoTip for Icons?

    How Can I Control who Can Eject Zip Disks?

    How Can I Configure Monitor Power Off for the Logon Screen?

    What Are the Problems with Workstations Having the Same SID?

    Where Is Time Zone Information Stored in NT/2000?

    How Can I Improve I/O Performance?

    How Can I Configure the Window 2000 System File Checker?

    How Can I Lock a Workstation from the Command Line?

    How Do I Create a Default Association for Files with No Extension?

    How Do I Create a Default Association for Files with an Unknown Extension?

    How Do I Set DLL Files to Use Their Own Icon Rather Than the Standard?

    How Can I Make Explorer Show the Extension of Known File Types? 217

    What Are Super Hidden Files?

    How Can I View Super Hidden Files?

    After Upgrading from NT 4.0 to Window 2000, the Timeout in BOOT.INI Has Been Reset to 30. Why?

    How Can I Force a Check of Protected System Files in Window 2000?

    How Can I Disable the DLL Cache in Window 2000?

    Why Can't I Add or Remove Accessories on My Window 2000 Professional Machine?

    How Can I Remove a Device Driver?

    How Do I Remove the Window 2000 Resource Kit Time Service?

    How Can I Configure Event-Log Wrapping in Window 2000?

    What Are Offline Folders?

    How Do I Set a Folder as Available and Not Available Offline?

    How Do I Configure a Shared Folder as Automatically Available Offline?

    How Do I Enable My Computer to Support Offline Folders and Files?

    How Can I Configure the Time Service in Window 2000?

    How Can I Configure Administrative Alerts in Window 2000?

    How Can I Tell If My Window 2000 Installation Is Registered?

    How Do I Enable Telephony API (TAPI) 2.1 Support?

    In What Order Does the OS Process Environment Variables during Logon?

    How Can I Change the Display Order for The Hardware Profile List at Startup?

    How Can I Change the Screen Tip for a Shortcut?

    How Can I Enable Network Lockout for the Administrator Account? 235

    How Can I Remotely Log off from, Reboot, or Shut Down a Machine?

    Where Is the Control Panel ODBC Data Sources Applet in Windows 2000?

    How Do I View and Create Saved Directory Service (DS), DNS, and File Replication Service Event Logs?

    How Can I Change the Icon for Drive Letters?

    How Can I Stop Window 2000 from Displaying the InfoTips for Icons and Drives?

    How Can I Enable the Window 2000 System File Checker (SFC) to Cache All DLLs?

    How Can I Move the DLL Cache?

    How Can I Disable the Start Menu Program Scroll?

    How Can I Restrict Network Browsing to Users' Local Workgroups or Domains?

    How Can I Stop Users from Browsing Computers in Their Local Workgroups or Domains?

    How Can I Hide All Desktop Icons?

    How Do I Upgrade My Window 2000 Installation to 128-Bit Encryption?

    How Can I Use System Monitor to Create Sequentially Numbered Performance Logs?

    How Can I find Unsigned Third-Party Drivers?

    How Do I Enable Folder Name Completion?

    How Do I Create a New Toolbar?

    Why Can't I select the Customize This Folder Option for Folders Such as the Winnt and Winnt\System32 Folders?

    How Do I Disable Secure Desktop?

    How Can I Add Information to Window 2000's System Properties General Tab?

    How Do I Remove the Window 2000 Service Pack Uninstall Folder and Control Panel Entry?

    How Do I Stop Window 2000 from Beeping?

    How Do I Switch between Single- and Double-Click?

    Where Can I Get TweakUI for Window 2000?

    How Do I Install ERD Commander 2000?

    Where Are the QuickLaunch Buttons on My Toolbar Defined?

    What Is the Window 2000 MultiLanguage Version?

    How Do I Change the Language for the Menus and Dialog Boxes After Installing the Window 2000 MultiLanguage Version?

    How Do I Uninstall the Window 2000 MultiLanguage Version?

    How Do I Use the Window 2000 MultiLanguage Version without the English Win2K CD-ROM?

    What Command-Line Switches Can I Use with the MSI Installation Tool?

    How Do I Enable Verbose Boot, Shutdown, Logon, and logoff Messages?

    How Can I Stop Window Explorer from Changing the Case of My Filenames?

    How Can I Stop Single Instance Storage (SIS) from Parsing a Certain Folder?

    Why Doesn't My New Mail Notification Sound Play?

    Can I Disable the Microsoft Office Copy Clipboard Dialog B. 0321113578T09122002


    Windows NT was first inaugurated in 1993. Six versions later (3.1, 3.5, 3.51, 4.0, 2000 and XP) we are now waiting for the release of Windows .Net the server equivalent of Windows XP workstation product. Windows .Net has the .Net framework built into the product hence its name but its important to realize Windows .Net is just the next version of Windows 2000 Server (which has NT 5.0). When inspecting the version number of Windows XP we see it as 5.1 which demonstrates it is actually quite a minor upgrade that does however have some nice changes.

    As a result of Windows’s ease of use and large feature set (and the Microsoft name), Windows is now the corporate desktop of choice and now Windows 9x and NT have finally merged with the release of Windows XP it will also become the home desktop of choice. The server market remains Microsoft’s goal and while it has a good percentage of the market it continues its assault and when .Net is released 64-bit processor support will be added as well as full Web services implementation. With Windows here to stay, learning how to get the most out of it is critical. In the corporate setting in particular, Windows system administrators must deal with many common challenges and tasks, but until now, there has been no one resource that addresses all of these common tasks and challenges.

    The goal of this book is to provide Windows users and system administrators with valuable know-how for handling these day-to-day tasks and proven solutions to the many common challenges. Just as the administrator is task-driven, so too is this book, task-focused. How do I execute RDISK in Windows 2000? How do I configure Remote Assistance? Hundreds of such Frequently Asked Questions (FAQ’s) and their answers are provided in this book!

    The tasks and challenges addressed as questions cover all facets of Windows, from the simple to the complex, and should appeal to both experienced and inexperienced administrators and users. When first using Windows, everyone has the same challenges (or issues, to use Microsoft speak), such as

  • How do I convert FAT to NTFS?
  • What operating systems can be upgraded to Windows XP?
  • How do I copy group policy objects between domains?
  • Every answer is structured in a step-by-step format with examples and an explanation of what is being performed.

    I expect that some answers in this book are known to you but it really is designed to appeal to everyone from the beginning user to an experienced system administrator. My hope is that with hundreds of answers to common questions, all readers will find something helpful and informative.

    How It Began

    I’ve been using Windows NT since its first version, 3.1; however when I first used it I had know idea! I realized I wasn’t in Kansas when the system hung (which I know seems impossible) so I pressed Ctrl-Alt-Del and instead of nearly rebooting a strange dialog was displayed and from this point I was hocked and have been ever since, learning all I can and participating in the Windows NT beta programs since Windows NT 4.0 and currently on Windows .Net beta.

    When I first started out learning I had many questions and I found the best way to find the answers was via the NT newsgroups but while learning I saw many other users posting exactly the same questions and so to help I put together a list of frequently asked questions (FAQs) and posted this list on my Logica Web page (where I worked at the time). I quickly began to get requests and suggestions from many other NT users and over the past five years I’ve expanded the FAQs and added details about various other components such as Internet Information Server, Internet Security and Acceleration server, Exchange server—all topics in this book. The Web version of the FAQ (http://www.ntfaq.com and http://www.windows2000faq.com) now gets millions of hits a month and is used by many large companies as a vital resource including U.S. government agencies and many large computer and financial institutions. It is due in part to the creation and up-to-date maintenance of this Web-based FAQ that I was awarded the Microsoft Most Valuable Award (MVP) from 1997 through to 2000.

    Turning the Web-based FAQ into a book seemed to be a natural and worthwhile progression and the first edition was received very well and, as I’d hoped, the readers found printed edition very useful and found information they had never seen on the Web.

    Who Should Read This Book?

    If you are using Windows NT, 2000 or XP and have questions or simply wish to increase your understanding then there will be something in this book for you. This book is aimed at beginners and advanced administrators.

    Ideally people would read this book from start to finish, however, many people deal with a specific area of technology and therefore will only want to read those chapters. However, understanding elements that you don’t currently use will open up the true power of Windows and potentially give you new and more efficient ways to achieve your day-to-day tasks. My hope is that this book can server as the one Windows reference guide that will help you be successful as a user and system administrator.

    Book Organization

    So you can get to the solutions quickly, I’ve structured the book so each entry is self-contained, i.e. you don’t have to read FAQ x,y,z first. The book starts off with the core chapters about what Windows is, installation and then moves onto customization, domain concepts and optionally components.

    Each chapter starts off with the basic, e.g. what is the subject matter, where applicable; how do I install and then moves on to the more advanced configuration options and actions.

    This book is a technical book; the answers are to the point and do not have lots of extra narrative. When you need a solution; you need a solution—you are not that interested in an amusing story about my cat (of which I have many!) When a description is useful one is given and in all cases the information given is consistent with that needed to achieve and where appropriate solve your issue.

    What Version of Windows Is Covered in This Book?This book covers mainly Windows 2000 and XP and, thanks to their common core functionality, the FAQs provided apply to both versions, in most cases. However, to be able to bring you information about the new features of XP, for example, some FAQs will not apply to Windows 2000 and some functionally has changed so a 2000 FAQ will not apply to XP. We also have some NT 4.0 FAQ’s which may not apply to other operating systems and so we have a key to help identify these. Unless otherwise stated, FAQ’s apply to Windows 2000 and XP and many will also work on NT 4.0.


    A big thanks to

    Most importantly, I’d like to thank my wife Emmaline who has always given me unconditional love, support, and put up with me “always being on that computer”.

    I’d like to thank the technical reviewer of this book Goga Kukira for her great work and spotting all my mistakes and providing exceptional feedback. Big thanks to Stephane Thomas for keeping the whole thing together and everyone else at Addison-Wesley. Their patience and professionalism helped transform my rough draft manuscript into this masterpiece J. Also thanks to Mark Smith, Eric Shanfelt, Warren Pickett, Michele Crockett, Kristi Forren, and everyone else at Penton who have helped develop the Web version of the site.

    Finally I’d like to thank my eight month old son Kevin for putting everything into perspective and bringing me so much joy.

    Lets go

    John Savill
    Petts Wood, England
    April 2002



    Click below to download the Index file related to this title:


    Submit Errata

    More Information

    InformIT Promotional Mailings & Special Offers

    I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


    Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

    This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

    Collection and Use of Information

    To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

    Questions and Inquiries

    For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

    Online Store

    For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


    Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

    Contests and Drawings

    Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


    If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

    Service Announcements

    On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

    Customer Service

    We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

    Other Collection and Use of Information

    Application and System Logs

    Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

    Web Analytics

    Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

    Cookies and Related Technologies

    This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

    Do Not Track

    This site currently does not respond to Do Not Track signals.


    Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


    This site is not directed to children under the age of 13.


    Pearson may send or direct marketing communications to users, provided that

    • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
    • Such marketing is consistent with applicable law and Pearson's legal obligations.
    • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
    • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

    Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

    Correcting/Updating Personal Information

    If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


    Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

    Sale of Personal Information

    Pearson does not rent or sell personal information in exchange for any payment of money.

    While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

    Supplemental Privacy Statement for California Residents

    California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

    Sharing and Disclosure

    Pearson may disclose personal information, as follows:

    • As required by law.
    • With the consent of the individual (or their parent, if the individual is a minor)
    • In response to a subpoena, court order or legal process, to the extent permitted or required by law
    • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
    • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
    • To investigate or address actual or suspected fraud or other illegal activities
    • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
    • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
    • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


    This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

    Requests and Contact

    Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

    Changes to this Privacy Notice

    We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

    Last Update: November 17, 2020