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Make better decisions! Michael A. Roberto will help you achieve deeper consensus, get past groupthink and "yes men," and achieve superior results in every decision you make -- especially your most complex and highest-stakes decisions! Roberto's Why Great Leaders Don't Take Yes for an Answer, Second Edition gives you a powerful framework for promoting honest, constructive dissent and skepticism; test your assumptions; more thoroughly and fairly considering "best alternatives"; crisply coming to closure; and aligning your entire organization behind the decision you make.
In this new edition, Roberto presents new cases from Google, Ford, and Intuit, and expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when 'yes' means 'yes', when it doesn't, and what to do when it doesn't. Throughout, Roberto demonstrates why "good process entails the astute management of the social, political and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." You'll learn how to:
Chapter 1: The Leadership Challenge 1
Chapter 2: Deciding How to Decide 39
Chapter 3: An Absence of Candor 75
Chapter 4: Stimulating the Clash of Ideas 109
Chapter 5: Keeping Conflict Constructive 143
Chapter 6: A Better Devil’s Advocate 179
Chapter 7: The Dynamics of Indecision 203
Chapter 8: Fair and Legitimate Process 233
Chapter 9: Reaching Closure 271
Chapter 10: Leading with Restraint 301