Home > Store

The Seven Cs of Consulting: The Seven Cs of Consulting, 3rd Edition

Register your product to gain access to bonus material or receive a coupon.

The Seven Cs of Consulting: The Seven Cs of Consulting, 3rd Edition


  • Your Price: $31.99
  • List Price: $39.99
  • Usually ships in 24 hours.


  • Copyright 2011
  • Dimensions: 234X156
  • Pages: 400
  • Edition: 3rd
  • Book
  • ISBN-10: 0-273-73108-4
  • ISBN-13: 978-0-273-73108-5


"Most change methods are effective. For the most part, each one is theoretically sound, well-researched, and clearly articulated. But when they're put in organizations, they fail-at least 70 to 80% of the time".

George Smart, Managing Partner, Strategic Development Incorporated

The definition of a consultant is someone who facilitates organisational change and provides expertise on technical, functional and business topics during development or implementation. In other words a consultant is someone who helps others to change. 

However, change isn’t such an easy target to achieve. Research shows that the vast majority of change programmes fail. On a daily basis we hear about projects that are delayed, cancelled, over budget or boycotted by the end user.  The problem is that we can never force people to change - remember the backlash against Jamie Oliver’s healthy school meals campaign where parents handed junk food to their children through school fences. The key to successful change is to engage with the end user and help them want to change.

The Seven Cs of Consulting offers a consistent and collaborative language that helps both consultant and client deliver value through sustainable change. Based around the author’s highly successful 7Cs model (Client, Clarify, Create, Change, Confirm, Continue, Close) this approach is simple and accessible but firmly grounded in research and real life experience.

The 7Cs approach opens up the complexity of sustainable change to the consultant and client and helps them explore- and then avoid - the real issues that cause change to fail within a more professional and trusting relationship.

Sample Content

Table of Contents

About the author

Seven Cs training programmes

About the reader


1                    The human touch

2                    The challenge of sticky change

3                    The Seven Cs framework

4                    Stage one: Client

5                    Stage two: Clarify

6                    Stage three: Create

7                    Stage four: Change

8                    Stage five: Confirm

9                    Stage six: Continue

10                 Stage seven: Close

11                 Seven Cs for clients





Submit Errata

More Information

Unlimited one-month access with your purchase
Free Safari Membership