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Master the modern discipline of Organizational Development (OD), and use it to plan and drive effective change. Organization Development, Third Edition is today's complete overview of the OD discipline for managers, executives, administrators, consultants, and students alike. Fully updated to reflect major changes since the classic Second Edition, it explains how OD is now practiced, and how it is continuing to evolve. The authors illuminate each key theory in the field, giving readers the background they need to translate theory into action, make key choices, help organizations learn, and lead change. Coverage includes:
Part I: The Field of Organization Development
Chapter 1: What Is Organization Development? 1
Chapter 2: Organization Development Then and Now 17
Chapter 3: Where Did Organization Development Come From? 45
Chapter 4: Organization Development as a Process of Change 69
Part II: Understanding Organizations: Diagnosis
Chapter 5: Defining the Client: A Different Perspective 101
Chapter 6: Understanding Organizations: The Process of Diagnosis 115
Chapter 7: The Burke-Litwin Model of Organizational Performance and Change 145
Chapter 8: Understanding Organizations: Covert Processes 161
Part III: Changing Organizations
Chapter 9: Planning and Managing Change 185
Chapter 10: Understanding and Changing Loosely Coupled Systems 209
Chapter 11: Does Organization Development Work? 239
Chapter 12: The Organization Development Consultant 255
Chapter 13: Coaching and Organization Development 281
Chapter 14: Organization Development and the Future 307