Mastering Difficult Conversations (Video Course)

Description

40 Minutes of Video Instruction

Handle highstakes conversations with calm, empathy, and clarity.

Overview:

Difficult conversations don't have to damage relationships, they can help you to avoid artificial harmony and create more honest and authentic connections. course equips you with practical tools to stay calm, communicate clearly, and use empathy when stakes and emotions are high.

Debra Stevens, author and executive coach, explores the cost of artificial harmony, the role of selfmastery, and the power of empathy--helping you approach challenging conversations with confidence and purpose.

Career Success Series:

The Career Success Series from Pearson helps learners build essential personal and professional skills--including communication, leadership, teamwork, critical thinking, and resilience. These expertled video courses support success in any industry, any role, and at every career stage.

Learn How To:

• Recognize and challenge artificial harmony
• Apply selfmastery to stay calm under pressure
• Use empathy to create clarity and connection
• Apply the 7 Cs of communication

Who Should Take This Course:

• Managers handling sensitive conversations
• Professionals navigating conflict or feedback
• Anyone seeking better outcomes in tough discussions

Sample Content

Table of Contents

Introduction to Difficult Conversations

The Cost of Artificial Harmony

Scenario: Fighting Fire with Fire

Staying Calm under Pressure

Empathy as a Communication Tool

The 7 Cs of Communication

Scenario: Getting It Right

Summary and Reflection

Updates

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