Home > Store

macOS Support Essentials 10.12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Sierra

Register your product to gain access to bonus material or receive a coupon.

macOS Support Essentials 10.12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Sierra

eBook (Watermarked)

  • Your Price: $64.39
  • List Price: $80.49
  • Includes EPUB and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    Adobe Reader PDF The popular standard, used most often with the free Acrobat® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.


  • Copyright 2017
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 960
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-470324-3
  • ISBN-13: 978-0-13-470324-4

Apple Pro Training Series: macOS Support Essentials 10.12

The Apple-Certified Way to Learn

This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage.
  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
  • Focused lessons take you step by step through practical, real-world tasks.
  • Lesson files and bonus material available for download–including lesson review questions to help prepare you for the Apple certification exam.
  • Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.

Sample Content

Sample Pages

Download the sample pages (includes Chapter 4 and Index)

Table of Contents

Lesson 1: Install macOS Sierra

Reference 1.1
About macOS Sierra

Reference 1.2
Select an Installation Method

Reference 1.3
Prepare to Upgrade a Previous System

Reference 1.4
Prepare the System Disk

Reference 1.5
Upgrade and Install macOS

Reference 1.6
Troubleshoot Installation Issues

Exercise 1.1
Prepare a Mac for Upgrade

Exercise 1.2
Upgrade to macOS Sierra

Exercise 1.3
Erase a Mac System and Install macOS Sierra

Exercise 1.4
Verify System Installation

Lesson 2 Set Up and Configure macOS

Reference 2.1
Configure a New System

Reference 2.2
Manage System Settings

Reference 2.3
Inspect System Information

Exercise 2.1
Configure a New macOS System for Exercises

Exercise 2.2
Configure an Existing macOS System for Exercises

Exercise 2.3
Examine System Preferences

Exercise 2.4
Download the Student Materials in a Classroom

Exercise 2.5
Download the Student Materials Independently

Exercise 2.6
Install a Configuration Profile

Exercise 2.7
Examine System Information

Lesson 3 Use macOS Recovery

Reference 3.1
Start Up From macOS Recovery

Reference 3.2
About macOS Recovery Utilities

Reference 3.3
Create a macOS Recovery Disk

Exercise 3.1
Use macOS Recovery

Exercise 3.2
Create a macOS Install Disk

Lesson 4 Update macOS

Exercise 4.1
Manually Install Software Updates in a Classroom

Exercise 4.2
Manually Install Software Updates Independently

Exercise 4.3
Use Automatic Software Update

Reference 4.1
About Automatic Software Updates

Reference 4.2
Manually Install Updates

Reference 4.3
Examine Installation History

Lesson 5 Manage User Accounts

Reference 5.1
About User Accounts

Reference 5.2
Configure User Accounts

Reference 5.3
Restrict Local User Access

Reference 5.4
Configure Login and Fast User Switching

Exercise 5.1
Create a Standard User Account

Exercise 5.2
Create a Managed User Account

Lesson 6 Manage User Home Folders

Reference 6.1
About User Home Folders

Reference 6.2
Delete User Accounts

Reference 6.3
Migrate and Restore Home Folders

Exercise 6.1
Restore a Deleted User Account

Lesson 7 Manage Security and Privacy

Reference 7.1
About Password Security

Reference 7.2
Manage Secrets in Keychain

Reference 7.3
Use iCloud Keychain

Reference 7.4
Manage System Security

Reference 7.5
Manage User Privacy

Exercise 7.1
Manage Keychains

Lesson 8 Manage Password Changes

Reference 8.1
Change Known Passwords

Reference 8.2
Reset Lost Passwords

Reference 8.3
Reset User Keychains

Reference 8.4
Secure System Startup

Exercise 8.1
Reset Account Passwords in macOS Recovery

Exercise 8.2
Reset Account Passwords

Exercise 8.3
Create a New Keychain

Exercise 8.4
Use a Firmware Password

File Systems and Storage (Section)

Lesson 9 Manage File Systems and Storage

Reference 9.1
About File Systems

Reference 9.2
Mount, Unmount, and Eject Disks

Reference 9.3
Inspect File-System Components

Reference 9.4
Manage File Systems

Reference 9.5
Troubleshoot File Systems

Exercise 9.1
Repartition a Disk Dynamically

Exercise 9.2
Erase a Disk

Exercise 9.3
Repair Partitions and Volumes in Target Disk Mode

Exercise 9.4
Repair Partitions and Volumes in Recovery Mode

Lesson 10 Manage FileVault

Reference 10.1
About FileVault

Reference 10.2
Enable FileVault

Reference 10.3
Use FileVault Recovery

Exercise 10.1
Turn On FileVault

Exercise 10.2
Restart a FileVault-Protected System

Exercise 10.3
Use a FileVault Recovery Key

Exercise 10.4
Turn Off FileVault

Lesson 11 Manage Permissions and Sharing

Reference 11.1
About File-System Permissions

Reference 11.2
Examine Permissions for Sharing

Reference 11.3
Manage Permissions

Exercise 11.1
Create Items with Default Permissions

Exercise 11.2
Test Permissions Changes

Lesson 12 Use Hidden Items, Shortcuts, and File Archives

Reference 12.1
Examine Hidden Items

Reference 12.2
Examine Bundles and Packages

Reference 12.3
Use File-System Shortcuts

Reference 12.4
Use File Archives

Exercise 12.1
Navigate Hidden Items

Lesson 13 Manage System Resources

Reference 13.1
About macOS File Resources

Reference 13.2
About System Integrity Protection

Reference 13.3
Manage Font Resources

Exercise 13.1
Manage Font Resources

Lesson 14 Use Metadata, Spotlight, and Siri Exercise

Reference 14.1
About File System Metadata

Reference 14.2
Search With Spotlight and Siri

Exercise 14.1
Examine File Metadata

Lesson 15 Manage Time Machine

Reference 15.1
About Time Machine

Reference 15.2
Configure Time Machine

Reference 15.3
Restore from Time Machine

Exercise 15.1
Configure Time Machine

Exercise 15.2
Restore Using Time Machine

Applications and Processes

Lesson 16 Install Applications

Reference 16.1
Use the Mac App Store

Reference 16.2
About Process Environments

Reference 16.3
About Application Security

Reference 16.4
Use Traditional Installation Methods

Reference 16.5
Remove Installed Software

Exercise 16.1
Use the Mac App Store

Exercise 16.2
Use an Installer Package

Exercise 16.3
Use a Drag-and-Drop Install

Exercise 16.4
Remove Applications

Lesson 17 Manage Documents

Exercise 17.1

Use Alternate Applications

Exercise 17.2
Use Auto Save and Versions

Exercise 17.3
Manage Document Locking

Exercise 17.4
Store Documents in iCloud

Lesson 18 Manage and Troubleshoot Applications

Reference 18.1
About Applications and Processes

Reference 18.2
Manage Application Extensions

Reference 18.3
Monitor Applications and Processes

Reference 18.4
Troubleshoot Applications

Exercise 18.1
Force Applications to Quit

Exercise 18.3
Examine Application Diagnostics

Lesson 19 Manage Basic Network Settings

Reference 19.1
About Network Terminology

Reference 19.2
About Network Activity

Reference 19.3
Configure Basic Network Settings

Exercise 19.1
Connect to a Wi-Fi Network

Exercise 19.2
Monitor Network Connectivity

Lesson 20 Manage Advanced Network Settings

Reference 20.1
Manage Network Locations

Reference 20.2
About Network Interfaces and Protocols

Reference 20.3
Manage Network Services

Reference 20.4
Configure VPN Settings

Reference 20.5
Configure Advanced Network Settings

Exercise 20.1
Configure Network Locations

Exercise 20.2
Configure Network Service Order

Exercise 20.3
Configure VPN Settings

Exercise 20.4
Advanced Wi-Fi Configuration

Lesson 21 Troubleshoot Network Issues

Reference 21.1
Troubleshoot General Network Issues

Reference 21.2
Troubleshoot Using Network Utility

Exercise 21.1
Troubleshoot Network Connectivity

Exercise 22.1
Configure a Network Service Account

Lesson 22 Manage Network Services

Reference 22.1
About Network Services

Reference 22.2
Configure Network Service Applications

Reference 22.3
Connect to File-Sharing Services

Reference 22.5
Troubleshoot Network Services

Exercise 22.2
Use File-Sharing Services

Exercise 22.3
Troubleshoot Network Services

Lesson 23 Manage Host Sharing and Personal Firewall

Reference 23.1
Enable Host-Sharing Services

Reference 23.2
Control Remote Computers

Reference 23.3
Share Files via AirDrop

Reference 23.4
Manage the Personal Firewall

Reference 23.5
Troubleshoot Shared Services

Exercise 23.1
Use Host-Sharing Services

Exercise 23.2
Configure the Personal Firewall

Lesson 24 Troubleshoot Peripherals

Reference 24.1
About Peripheral Technologies

Reference 24.2
Manage Bluetooth Devices

Reference 24.3
Troubleshoot Peripheral Issues

Exercise 24.1
Examine Peripherals via System Information

Lesson 25 Manage Printers and Scanners

Reference 25.1
About Printing in macOS

Reference 25.2
Configure Printers and Scanners

Reference 25.3
Manage Print Jobs

Reference 25.4
Troubleshoot Printing Issues

Exercise 25.1
Configure Printing

Exercise 25.2
Manage Printing

Exercise 25.3
Troubleshoot the Printing System

Lesson 26 Troubleshoot Startup and System Issues

Reference 26.1
Understand System Initialization

Reference 26.2
About User Sessions

Reference 26.3
About Sleep Modes, Logout, and Shutdown

Reference 26.4
Use Startup Shortcuts

Reference 26.5
Troubleshoot System Initialization

Reference 26.6
Troubleshoot User Sessions

Exercise 26.1
Examine System Startup

Exercise 26.2
Use Single-User Mode


Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020