Leading with Impact: Turning Difficult Conversations into Performance Wins (Video Course)

Description

1.5 Hours of Video Instruction!

Learn to have tough, honest conversations and create effective feedback loops while improving performance and building relationships.

Overview

In todays fast-paced and high-pressure work environments, leaders are increasingly called upon to navigate tough conversations that can make or break team performance. Yet, many managers struggle to turn these moments into opportunities for growth, often avoiding the very discussions that could unlock their teams true potential. This course is designed to change that narrativearming you with proven strategies and practical tools to confidently address challenges, foster collaboration, and drive lasting results.

This focused course is designed for leaders who want to maximize their team members potential, support them to develop and grow, and deliver optimum performance in demanding environments.

Executive coach and mediator, Louisa Weinstein, introduces specific tools and techniques to help you

• Set clear expectations and effectively manage performance
• Turn difficult conversations into opportunities for growth and change
• Give clear and constructive feedback, even if its challenging
• Support team members to take responsibility for their success
• Build team collaboration
• Create continual team engagement

Career Success Series

The Career Success Series from Pearson addresses essential skills for personal and professional development, including leadership, communication, adaptability, and resilience. These expert-led video courses help learners thrive in any role, at any career stage.

Learn how to

• Clearly manage expectations and performance within your team
• Enable structured, productive conversations
• Resolve challenges and differences of opinion effectively
• Manage difficult people effectively
• Build collaboration and valuable feedback loops

Who should take this course?

• Middle managers
• Senior managers

Sample Content

Table of Contents

Lesson 1: Setting Yourself Up to Win

1.1 Understanding conflict and what gets in our way

1.2 Taking control of our and others reactions

1.3 Setting up successful conversations

1.4 Understanding your and others reactions and how to manage them

Lesson 2: Leading Through Difficult Conversations

2.1 Supporting success - The manager / coach

2.2 Creating opportunities for empowerment and recognition

2.3 Deep listening to build understanding

2.4 Actions to take when you get it wrong

Lesson 3: Creating an Environment for Success

3.1 Setting expectations - Accountability vs Development

3.2 Building relationships, avoiding surprised - The ongoing conversation

Lesson 4: The Building Blocks for Collaboration

4.1 Preparing the groundwork

4.2 Getting to the root of the issues and opening up the options

4.3 The negotiation framework

4.4 Creating agreements that stick

4.5 Learning the lessons

Updates

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