Leader's Guide to Influence, The: How to use soft skills to get hard results

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A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

• Increase your confidence and impact.
• Communicate more effectively.
• Learn different tools, techniques and approaches when working with different types of people.
• Listen and question effectively.
• Develop rapport and empathy.
• Give better feedback.
• Deal with difficult situations and cope with conflict.

Sample Content

Table of Contents

• PART 1: THE INFLUENTIAL MANAGER’S GROUND RULES
• The Influencing Process
• Relational Influencing
• The Working Relationship Model
• Why relationships at work are so important
• Relationship styles
• Relationship derailers – and how to avoid them
• PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS
• Creating and developing the right impression
• Effective Listening
• Asking Good Questions
• Developing Trustworthiness
• Mutual respect
• Developing Rapport and empathy
• Assertiveness 
• Self-awareness
• Awareness of others
• Communications skills
• How to Support others
• Emotional management and resilience
• Developing Integrity
• Being Politically Astute
• Being Authentic
• Understanding Conflict
• Working with Diversity
• How to develop Judgement
• Giving – and receiving Feedback
• How to Challenge
• PART 3: TIPS, TOOLS & TECHNIQUES
• How to be appreciative
• Reframing
• Challenging assumptions
• Readingpeople
• Non verbal communication
• The language of influence
• Developing positive relationships
• Using both brains to influence
• Linking and Building
• Thinking creatively
• Storytelling
• CONCLUSION
  

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