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The massive transformations driven by digital technology have begun. The Digital Revolution gives you a complete roadmap for navigating the breathtaking changes happening now and shows you how to succeed.
Silicon Valley executive, thought leader, and New York Times best-selling author Inder Sidhu shows how cloud computing, social media, mobility, sensors, apps, big data analytics, and more can be brought together in virtually infinite combinations to create opportunities and pose risks previously unimaginable.
You’ll learn how digital pioneers are applying connected digital technologies, also known as the Internet of Everything, to dramatically improve financial performance, customer experience, and workforce engagement in fields ranging from healthcare to education, from retail to government.
Sidhu combines the practical perspective of practitioners with the extensive experience of experts to show you how to win in the new digital age. He takes you behind the scenes, engaging with business leaders from Apple, Google, Facebook, Cisco, Intel, Amazon, Walmart, Starbucks, RSA, Kaiser, Cleveland Clinic, Intermountain Healthcare, and so on and with academic leaders from Stanford, Yale, Wharton, MIT, Coursera, Khan Academy, and more and reveals their winning strategies and execution tactics for your benefit.
Sidhu also discusses the key challenges of privacy, security, regulation, and governance in depth and offers powerful insights on managing crucial ethical, social, cultural, legal, and economic issues that digitization creates. He shows what the digital revolution will mean for you, both personally and professionally--and how you can win.
Learn how you can leverage the digital revolution to
Part I Opening
Introduction There’s Something Happening Here 1
Chapter 1 The Digital Revolution: Why You Should Care 7
Part II Transforming Industries
Chapter 2 Healthcare: The Patient Will See You 15
Chapter 3 Education: The Learner Triumphs 43
Chapter 4 Retail: Get ’Em In, Get ’Em Thru, Get ’Em Back 73
Chapter 5 Smart Cities: Bustling with Activity, Brimming with Opportunity 95
Part III Addressing Challenges
Chapter 6 Privacy: Wait, Am I the Product? 119
Chapter 7 Security: Before, During, and After an Attack 143
Chapter 8 Governance: New Game in Town, Clear Rules Needed 167
Part IV Transforming Organizations
Chapter 9 Financial Performance: Making Money the Old-Fashioned Way 191
Chapter 10 Customer Experience: Happier Than Ever 211
Chapter 11 Employee Experience: Productive, Creative, Engaged 237
Part V Closing
Chapter 12 The Digital Revolution: Only the Beginning, Only Just the Start 259
About the Authors 307