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Design Thinking for Tech: Solving Problems and Realizing Value in 24 Hours

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Design Thinking for Tech: Solving Problems and Realizing Value in 24 Hours

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  • Copyright 2023
  • Dimensions: 7" x 9-1/8"
  • Pages: 448
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-793303-7
  • ISBN-13: 978-0-13-793303-7

In just 24 lessons of one hour or less, Design Thinking for Tech helps you inject techniques and exercises into your projects using the same systematic and creative process that designers have used for years.

Anderson walks you through a simple four-phase Design Thinking model, showing how to loop back, keep learning, and continuously refine your work. You start by understanding the essential “what, how, when, why, and who” of Design Thinking. Next, you use core Design Thinking techniques to understand the big picture, focus on your most critical problems, think more creatively about them, take the "next best steps" toward problem resolution and value creation, and along the way rapidly iterate for progress.

Every lesson builds on what you've already learned, with exercises crafted to deliver directly relevant experience. Regardless of your role in the world of technology, you'll learn how to supercharge success for any tech-related project, business initiative, or digital transformation.

Learn how to...

  • Apply a simple four-phased Design Thinking model in team and individual settings
  • Inject game-changing methods into the project lifecycle
  • Gain crucial “big picture” insights into how a situation has evolved over time
  • Build and maintain healthier, more resilient teams
  • Reskill teams to deliver greater business, functional, and technical impact
  • Set and manage realistic expectations through a 360° view of your stakeholders
  • Connect, communicate, and empathize with the right people at the right time
  • Liberate the ideas trapped in your head so you can explore them deeply with others
  • Think divergently, expand creativity, and work through uncertainty
  • Navigate problems to quickly arrive at potential solutions
  • Deliver incremental yet real value to people who desperately need it
  • Start small to deliver greater value at velocity
  • Improve how you approach and manage change

Step-by-step instructions carefully walk you through the most common tasks.

Practical, hands-on examples show you how to apply what you learn.

Quizzes and exercises help you test your knowledge and stretch your skills.

Notes and tips point out shortcuts and solutions.

Sample Content

Online Sample Chapter

Exercises for Reducing Uncertainty

Sample Pages

Download the sample pages (includes Chapter 13)

Table of Contents




PART I: Design Thinking Basics

Hour 1: Design Thinking Explained

Thinking Slower to Deliver Faster

A Process for Progress: Popular Design Thinking Models

Our Design Thinking Model for Tech

The Battle Between Perfection and Time

The What: Techniques and Exercises

The How: The Design Thinking Cycle for Progress

The When: Ambiguity, Complexity, and Uncertainty

The Why: Better Practices and Faster Outcomes

The Who: Design Thinking by Technology Role

Design Thinking in Action: Real-world Tech Examples

What Not to Do: Lessons Learned the Hard Way



Hour 2: A Design Thinking Model for Tech

Human-Centered Thinking

Design Thinking in Four Phases

What Not to Do: Exclusively Left to Right



Hour 3: Design Thinking for Small Audiences

Design Thinking for Me

Learning More Quickly

Thinking and Problem Solving

Coping with Ambiguity

Prioritizing Next Best Steps for Uncertainty

Executing More Effectively

What Not to Do: This Isn't for Me



Hour 4: Resilient and Sustainable Teams

Design Thinking for Tech Team Alignment

Design Thinking for Sustainable Teams

Responsibly Operating at Speed

What Not to Do: The Archipelago Effect



Hour 5: Visible and Visual Teamwork

Making Teamwork Visible and Visual

Tools for Visual Collaboration

Executing a Design Thinking Exercise

What Not to Do: Keeping It All Inside



PART II: Understanding Broadly

Hour 6: Understanding the Lay of the Land

Listening and Understanding

Assessing the Broader Environment

Understanding and Articulating Value

What Not to Do: Ignore the Culture Fractals



Hour 7: Connecting with the Right People

A Framework for Finding and Prioritizing People

Exercises for Stakeholder Mapping and Prioritization

Exercises and Techniques for Engaging Stakeholders

What Not to Do: Stick to the Happy Path



Hour 8: Learning and Empathizing

From Stakeholders to Personas

Three Types of Empathy

A 360-Degree Model for Empathizing

A Recipe for Empathizing

What Not to Do: Ignore the 20 Percent



Hour 9: Identifying the Right Problem

Identifying and Understanding a Problem

Three Exercises for Problem Identification

Techniques and Exercises for Problem Validation

What Not to Do: Jump In! (to the Wrong Problem)



PART III: Thinking Differently

Hour 10: Introduction to Thinking Differently

Ideation and Thinking for Problem Solving

Divergent and Convergent Thinking

Warm-ups for Thinking Differently

Techniques for Clearing the Mind

What Not to Do: Stay Convergent!



Hour 11: Guardrails for Thinking Creatively

Constraints and Guardrails

Simple Guardrails for Thinking Differently

Exercises for Thinking Through Risks

Crazy Techniques for Extreme Thinking

What Not to Do: Avoid the Silly-Sounding Stuff



Hour 12: Exercises for Increasing Creativity

Creativity and Thinking

Techniques and Exercises for Creative Thinking

What Not to Do: Concluding Thinking Too Early



Hour 13: Exercises for Reducing Uncertainty

Next-Step Thinking for Uncertain Situations

Reducing Uncertainty and Ambiguity

Working Through Uncertainty and What's Next

What Not to Do: The Brute-Force Path



Hour 14: Thinking for Problem Solving

From Ideas to Potential Solutions

Visual Exercises for Problem Solving

What Not to Do: Skimp on Brainstorming



PART IV: Delivering Value

Hour 15: Cross-Teaming and Communicating for Outcomes

Cross-Boundary Teaming for Collaboration

Techniques for Working Across Teams

Techniques for Communications Challenges

What Not to Do: Using Words When a Picture Is Needed



Hour 16: Prototyping and Solutioning by Doing

The Prototyping and Solutioning Mindset

Making Progress versus Solving the Entire Problem

Techniques for Making Planned Progress

What Not to Do: Ignoring the Inverse Power Law



Hour 17: Solutioning Small and Fast

The Progress Mindset: Showing Up and Starting Small

Realizing Value Through Objectives and Key Results

Starting Small and Delivering Fast

Techniques for Delivering and Executing to Think

For a Limited Time Only

What Not to Do: The Forever MVP



Hour 18: Delivering Value at Velocity

Delivery Techniques for Increasing Value Velocity

Team Considerations for Velocity

Change Control Considerations for Velocity

What Not to Do: Shrink Sprints to Speed Up



PART V: Iterating for Progress

Hour 19: Testing for Validation

The Testing Mindset

Traditional Types of Testing

Testing Techniques for Learning and Validating

Testing Tools for Feedback

What Not to Do: Automate Everything



Hour 20: Feedback for Continuous Improvement

Simple Feedback Techniques

Strategic Feedback and Reflection Techniques

What Not to Do: Wait for Late Feedback



Hour 21: Deploying for Progress

Avoiding Perfection Traps

Novel Techniques for Making Progress

Edge Case Techniques for Deploying and Realizing Value

What Not to Do: Deploying Too Soon



Hour 22: Operating at Scale

Techniques and Exercises for Effective Scaling

Operational Resiliency Techniques

Techniques for Sustaining Systems and Value

What Not to Do: The Scale versus Features Mandate



Hour 23: Making Change Sticky

Change Management and Adoption

The Four-Phase Change Process

Methods for Creating Awareness

Techniques for Providing Purpose

Driving Readiness Through Design Thinking

Four Techniques for Adopting Change

Techniques for Timing Change

What Not to Do: Change Management Can Wait



Hour 24: Design Thinking for Project Velocity

Project Management Velocity

Leadership and Governance

Stakeholders and Expectations

Development Approach

Risk Management

Schedule Management

Managing Scope

Delivery and Quality

Communications and Collaboration

What Not to Do: No Courage, No Future



Appendix A: Case Study Quiz Answers

Appendix B: Summary of Design Thinking Techniques and Exercises

Appendix C: Design Thinking in Action (by the Hour)


9780137933037    TOC    10/10/2022


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