Home > Store

Configuring CallManager and Unity: A Step-by-Step Guide

Register your product to gain access to bonus material or receive a coupon.

Configuring CallManager and Unity: A Step-by-Step Guide

Book

  • Sorry, this book is no longer in print.
Not for Sale

Description

  • Copyright 2005
  • Edition: 1st
  • Book
  • ISBN-10: 1-58705-196-6
  • ISBN-13: 978-1-58705-196-8

An indispensable step-by-step configuration guide for IP Telephony professionals 

  • Includes step-by-step configuration instructions for CallManager features and Unity administration tasks
  • Demonstrates how to deploy devices and implement your dial plan
  • Covers Call Admission Control features and class of service
  • Examines different subscriber types and how subscribers are added, imported, and managed
  • Includes step-by-step instructions for call handling and auto attendant configuration
  • Describes how to use Unity and CallManager together to deliver unique features

To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That’s the key to Configuring CallManager and Unity–it focuses on the configuration issues associated with CallManager and Unity® deployments while ensuring that you understand the technologies behind your deployment.

Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco® solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager.

Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you’ll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks.

  

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Extras

Links

Download related content from TechRepublic.com

Updated telecom glossary

Keep telecom and networking terms at your fingertips

Sample Content

Online Sample Chapter

Deploying Cisco CallManager and Unity Devices

Downloadable Sample Chapter

Download - 2.7 MB -- Chapter 3: Deploying Devices

Table of Contents

Introduction

Part I       CallManager Configuration

Chapter 1Cisco CallManager and Unity Overview

Ensuring a Reliable Foundation

Infrastructure Overview

Creating a Reliable VoIP Infrastructure

CallManager Overview

Defining CallManager Components

CallManager Devices

Understanding CallManager Deployment Models

Dial Plan Overview

Unified Messaging Overview

Unity Software Architecture

Following the Call Flow

Exploring Call Handlers

Defining Various Types of Subscribers


Unity Networking Overview

Securing CallManager and Unity Environments

CallManager Security Issues

Unity Security Issues

Summary

Chapter 2Preparing CallManager for Deployment

Configuring CallManager for Maximum Performance

Deactivating Unnecessary Services

Activating CallManager Services

Configuring CallManager’s Enterprise Settings

Removing DNS Dependencies

Defining Enterprise Parameters

Preparing CallManager for Device Registration

Creating CallManager Groups

Defining Date/Time Groups

Configuring Regions

Building Device Pools

Summary

Chapter 3Deploying Devices

Adding Clients

Defining Device Settings

 Using BAT to Add Devices

Adding Phones Using TAPS

Adding Gateways

Adding H.323 Gateways

Adding MGCP Gateways

Adding Inter-Cluster Trunks

Summary

Chapter 4Implementing a Dial Plan

Understanding Call Flow

Understanding Route Groups and Route Lists

Creating Route Groups

Creating Route a List

Understanding Patterns

Creating Basic Route Patterns

Using Pattern Wildcards to Create a Basic Dial Plan

Advanced Dial Plan Components and Behavior

Creating Route Filters

Creating Translation Patterns

Creating CTI Route Points

Adding a Line to a CTI Route Point

Summary

Chapter 5Configuring Class of Service and Call Admission Control

Rights and Restrictions

Understanding Call Search Spaces and Partitions

Creating Calling Search Spaces and Partitions

Applying Calling Search Spaces and Partitions

Implementing Call Admission Control

Configuring CAC for a Distributed Deployment

Configuring CAC for a Centralized Deployment

Special Services Configuration

Special Services Overview

Configuring Special Services Route Patterns

Summary

Chapter 6Configuring CallManager Features and Services

Configuring Features

Creating Call Pickup Groups

Creating Meet-Me Patterns

Creating Call Park Numbers

Creating Forced Authorization Codes

Configuring Client Matter Codes

Configuring Voice Ports and Profiles

Creating Users

Configuring Advanced Services

Implementing Advanced Features

Creating and Managing Media Resources

Configuring Remote Site Failover

SRST Overview

Configuring SRST

Configuring AAR

Exploring CallManager Serviceability

Exploring Alarms

Configuring and Collecting Traces

Exploring CallManager Serviceability Tools

Summary

Part II      Unity Configuration

Chapter 7Unity Predeployment Tasks

Accessing and Navigating Unity Administrator

Integration Verification

CallManager Integration

SIP Integration

Defining System Configuration

Creating Schedules and Holidays

Defining Configuration Settings

Configuring Authentication Settings

Configuring Ports

Configuring System Access and Policies

Defining Account Polices

Configuring Class of Service

Creating and Managing Public Distribution Lists

Creating Public Distribution Lists

Managing PDL Members

Summary

Chapter 8Subscriber Reference

Defining Various Types of Subscribers

Exchange

Domino

Networked Subscribers

Creating Exchange/Domino Subscribers

Creating Subscribers Templates

Creating New Exchange Subscribers

Importing Subscribers

Managing Subscribers

Managing Subscriber Access

Managing Call Transfer and Greetings

Managing Message Access, Notification, and Indication

Conversation Management Settings

Summary

Chapter 9Call Management

Understanding Call Flow

Call Flow Architecture

Call Handler Overview

Creating Basic Call Routing Systems

Creating Call Handlers

Configuring Call Handlers

Configuring Directory Handlers

Configuring Auto Attendant

Creating Advanced Call Routing Systems

Using Interview Handlers

Creating an Audio Text Application

Remotely Managing Call Handlers

Configuring Call Routing

Creating and Configuring a Call Routing Rule

Managing Restriction Tables

Summary

Chapter 10Implementing Unity Networking

Unity Networking Overview

Networking Components

Unity-to-Unity Networking Overview

Unity-to-Legacy Voice-Mail Networking Overview

Unity Networking Configuration

Defining Digital Networking

Defining SMTP Networking

SMTP Networking Components

Unity to Non-Unity Networking Concepts

Defining AMIS Networking

Defining VPIM Networking

Defining Bridge Networking

Summary

Chapter 11Exploring Unity Tools

Using Unity Web-Based Tools

Monitoring

Reports

Using Advanced Tools

Administration Tools

Audio Management Tools

Diagnostic Tools

CUPID

Reporting Tools

Switch Integration Tools

Summary

Part III     Leveraging the Power of CallManager and Unity

Chapter 12Maximizing the Capabilities of Unity and CallManager

Advanced CallManager Features

Configuring MLA

Attendant Console

IPMA

Time of Day Routing

Hunt List

Creating a Line Group

Creating Hunt List

Creating Hunt Pilots

Advanced Unity Features

Enabling Call Queuing

Configuring Destination Call Screening

Unique Solutions

Configuring Unity as a Meet-Me Conference Manager

Directed Call Pickup

Managing Multi-Location Overlapping Extensions

Summary

AppendixAdditional Reference Resources

Additional References

Interesting Reading

Index

Index

Download - 96 KB -- Index

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020