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A+ Certification Training Guide (Exams 220-221, 220-222), 4th Edition

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A+ Certification Training Guide (Exams 220-221, 220-222), 4th Edition


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  • Copyright 2002
  • Edition: 4th
  • Book
  • ISBN-10: 0-7897-2844-3
  • ISBN-13: 978-0-7897-2844-9

The A+ Certification Training Guide covers the latest objectives of both exams required to become A+ certified - 220-301 (hardware) and 220-302 (operating systems). The book is organized accoring to the exam objectives and features several features that help you learn better, including Fast Facts for last minute review, study & exam preparation tips, review exercises and practice exams to gauge your understanding of the material, a glossary for quick reference, and much more, making this the most effective self-study book in the market!

Sample Content

Online Sample Chapters

A+ Certification Preparation: System Resources

System Resources

Table of Contents

(NOTE: Each chapter concludes with a Part Summary and Apply Your Knowledge.)



1. Basic Terms and Concepts.

Introduction. PC Standards. The PC System. Inside the System Unit. Power Supplies. Adapter Cards. Storage Devices. Peripherals and Ports. Portable Display Types. Modems. Software. Basic Input/Output Systems. Operating Systems. CMOS Setup Utilities. Personal Digital Assistants.

2. Adding and Removing FRU Modules.

Introduction. Removing System Boards. System Board Devices. Power Supplies. Input Devices. Installing Sound Cards. Installing Scanners and Digital Cameras. Installing Storage Devices. Portable System Components.

3. System Resources.

Introduction. Extended I/O. Hexadecimal Addresses.

4. Peripherals and Ports.

Introduction. Standard I/O Ports. Parallel Ports. Serial Ports. Universal Serial Bus. Firewire. Infrared Ports.

5. Installing Disk Devices.

Introduction. Integrated Drive Electronics Interface. Small Computer System Interface.

6. Installing and Configuring Peripheral Devices.

Introduction. Video/Monitor Systems. Installing Modems. Configuring Advanced Ports. Peripheral Storage Devices. Portable Peripherals.

7. System Upgrading and Optimizing.

Introduction. System Board Upgrading. HDD Upgrading. Portable System Upgrading.

8. Symptoms and Troubleshooting.

Introduction. Isolating Power-Supply Problems. Troubleshooting the System Board. Troubleshooting Keyboard Problems. Troubleshooting Mouse Problems. Troubleshooting Video. Troubleshooting Monitors. Troubleshooting Floppy Disk Drives. Troubleshooting Hard Disk Drives. Troubleshooting CD-ROM Drives. Troubleshooting Port Problems. Troubleshooting Scanners. Troubleshooting Tape Drives. Troubleshooting Modems. Troubleshooting Sound Cards.

9. Basic Troubleshooting Techniques.

Introduction. Diagnostic and Repair Tools. Information Gathering. Initial Troubleshooting Steps. Field-Replaceable Unit Troubleshooting.

10. Preventive Maintenance.

Introduction. Cleaning. Preventive Maintenance Procedures.

11. System Protection.

Introduction. Power-Line Protection. Protection During Storage. Avoiding High-Voltage Hazards. Avoiding Laser and Burn Hazards. Disposal Procedures. Electrostatic Discharge.

12. Microprocessors.

Introduction. The Pentium Processor. Advanced Pentium Architectures. Socket Specifications. Clock Speeds. Power-Supply Levels. Heat Sinks and Fans. Configuring Microprocessors.

13. Random Access Memory.

Introduction. Memory Systems. SIMMs, DIMMs, and Banks. RAM Speeds.

14. Motherboards.

Introduction. System Board Form Factors. Pentium Chipsets. Expansion Bus Architectures. I/O Connections. Universal Serial Bus. Onboard Disk Drive Connections.


Introduction. CMOS Setup Utilities.

16. Basic Printer Concepts.

Introduction. Printer Types. Fonts. Printer Mechanics. Dot-Matrix Printers. Ink-Jet Printers. Laser Printers. Paper Specifications. Printer Installation.

17. Servicing Printers.

Introduction. Troubleshooting Dot-Matrix Printers. Troubleshooting Ink-Jet Printers. Troubleshooting Laser Printers. Preventive Maintenance and Safety Issues.

18. Basic Networking Concepts.

Introduction. LAN Topologies. Logical Topologies. Network Control Strategies. Network Cabling. Network Access Protocols. Installing and Configuring LANs. Network Repair.


19. Operating System Fundamentals.

Introduction. Operating System Basics. Microsoft Disk Operating Systems. Basic Memory Management. Windows 9x Functions, Structures, and Major Files. Windows NT/2000 Structures and Major Functions.

20. Navigating Operating Systems.

Introduction. Working from the Command Line. Navigating Windows 9x. Navigating Windows NT/2000.

21. Creating and Managing Files.

Introduction. Files and Filenames. MS-DOS Files. DOS Shortcuts. Windows 9x Files. Windows NT/2000 Files. Windows Explorer.

22. Basic Disk Management.

Introduction. Microsoft Disk Structures. Operating System Utilities.

23. Installing and Upgrading Operating Systems.

Introduction. Disk Preparation. Installing Windows 95. Installing Windows 98. Installing Windows NT/2000. Installing Windows 2000 Professional. Operating System Upgrading. Dual Booting.

24. Starting the System.

Introduction. The Boot Process. Plug-and-Play. MS-DOS Bootup. Windows 9x Startup. Windows NT Startup. Windows 2000 Startup. Self-Booting Disks.

25. Working with Devices, Applications, and Printers.

Introduction. Loading and Adding Device Drivers. Working with Applications. Printing in Windows.

26. Troubleshooting OS Setup/Startup Problems.

Introduction. Troubleshooting Setup Problems. Troubleshooting Startup Problems.

27. Common OS Operational Problems.

Introduction. Common OS Operational Problems. Windows-Related Printing Problems. Viruses.

28. Networking with Windows.

Introduction. Network Hardware. Resource Sharing. Networking with Windows 9x. Network Printing with Windows 9x. Networking with Windows 2000.

29. Internet Concepts.

Introduction. Wide Area Networks. Wide Area Networking with Windows 9x. Wide Area Networking with Windows NT/2000.


Fast Facts: Core Hardware Service Technician Exam.

1.0 Installation, Configuration, and Upgrading. 2.0 Diagnosing and Troubleshooting. 3.0 Preventive Maintenance. 4.0 Motherboard/Processors/Memory. 5.0 Printers. 6.0 Basic Networking.

Fast Facts: Operating System Technologies Exam.

1.0 Operating System Fundamentals. 2.0 Installation, Configuration, and Upgrading. 3.0 Diagnosing and Troubleshooting. 4.0 Networks.

Study and Exam Prep Tips.

Learning as a Process. Study Tips. Exam Prep Tips.

Practice Exam: Core Hardware Service Technician.

Exam Questions. Answers to Exam Questions.

Practice Exam: Operating System Technologies.

Exam Questions. Answers to Exam Questions.

IV. Appendixes.

Appendix A. Glossary.
Appendix B. Overview of the Certification Process.

About the A+ Certification Program.

Appendix C. Whats on the CD-ROM.

PrepLogic Practice Tests, Preview Edition. Exclusive Electronic Version of Text. Easy Access to Online Pointers and References.

Appendix D. Using the PrepLogic Practice Tests, Preview Edition Software.

Exam Simulation. Software Requirements. Using PrepLogic Practice Tests, Preview Edition. Contacting PrepLogic. License Agreement.




The errata for the book is available here in Adobe Portable Document Format (PDF) format. You will need Adobe's Acrobat Reader to view these files. If you do not have the Acrobat Reader installed, you may go to Adobe Systems' web site to download this free reader.

Click on the links below to display the PDF file in a new window. Right-click on the link and select Save As if you want to download it to your hard drive.

Errata for the book - 153 kb -- 0789728443.pdf

CD-ROM fixes

The missing labs for the book are available here in Adobe Portable Document Format (PDF) format. You will need Adobe's Acrobat Reader to view these files. If you do not have the Acrobat Reader installed, you may go to Adobe Systems' web site to download this free reader.

If you have a broadband connection or do not mind tying up your dialup connection for an hour or two, you can download the entire collection of the labs in one 36 MB zip file: alllabs.zip

Click on the links below to display the PDF file in a new window. Right-click on the link and select Save As if you want to download it to your hard drive.

Extended Table of Contents - 34 kb -- A+LabTOC.pdf

Lab Group 1: Hardware Setup

Lab Procedure 1: Orientation - 2,135 kb -- A+Lab1.pdf

Lab Procedure 2: Boot Sequence - 643 kb -- A+Lab2.pdf

Lab Procedure 3: CMOS Passwords and Resources - 702 kb -- A+Lab3.pdf

Lab Procedure 4: HDD Setting - 1,068 kb -- A+Lab4.pdf

Lab Procedure 5: Digital Multimeter - 664 kb -- A+Lab5.pdf

Lab Procedure 6: PC-Check - 512 kb -- A+Lab6.pdf

Lab Procedure 7: IDE Troubleshooting - 555 kb -- A+Lab7.pdf

Lab Procedure 8: Hardware Troubleshooting - 1,671 kb -- A+Lab8.pdf

Lab Procedure 9: CPU Upgrading/Overclocking - 605 kb -- A+Lab9.pdf

Lab Group 2 – Operating Systems

Lab Procedure 10: Windows Me Video Drivers - 1,126 kb -- A+Lab10.pdf

Lab Procedure 11: Windows Me Navigating - 1,298 kb -- A+Lab11.pdf

Lab Procedure 12: Windows Me Command Prompt Navigating - 1,031 kb -- A+Lab12.pdf

Lab Procedure 13: Advanced Windows Me - 683 kb -- A+Lab13.pdf

Lab Procedure 14: Windows Me Hardware Resources - 711 kb -- A+Lab14.pdf

Lab Procedure 15: Windows 2000 Navigation - 964 kb -- A+Lab15.pdf

Lab Procedure 16: Windows 2000 Administrative Tools - 998 kb -- A+Lab16.pdf

Lab Procedure 17: Windows 2000 Computer Management - 810 kb -- A+Lab17.pdf

Lab Procedure 18: Windows Me Plug-and-Play - 708 kb -- A+Lab18.pdf

Lab Procedure 19: Windows 2000 Plug-and-Play - 681 kb -- A+Lab19.pdf

Lab Procedure 20: Windows Me Printers - 767 kb -- A+Lab20.pdf

Lab Procedure 21: Windows 2000 Printers - 756 kb -- A+Lab21.pdf

Lab Group 3 – System Administration Tools

Lab Procedure 22: Windows Me System Information - 1,113 kb -- A+Lab22.pdf

Lab Procedure 23: Windows Me Disk Management - 731 kb -- A+Lab23.pdf

Lab Procedure 24: Windows 2000 Accessories - 695 kb -- A+Lab24.pdf

Lab Procedure 25: Windows 2000 Disk Management - 728 kb -- A+Lab25.pdf

Lab Procedure 26: Windows 2000 Registry - 749 kb -- A+Lab26.pdf

Lab Procedure 27: Windows Me Safe Mode - 659 kb -- A+Lab27.pdf

Lab Procedure 28: Windows Me Setup Log Files - 1,032 kb -- A+Lab28.pdf

Lab Procedure 29: Windows 2000 Safe Mode - 633 kb -- A+Lab29.pdf

Lab Procedure 30: Windows 2000 Virus Protection - 825 kb -- A+Lab30.pdf

Lab Group 4 – Network Management

Lab Procedure 31: Windows Me Dial-Up Access - 986 kb -- A+Lab31.pdf

Lab Procedure 32: Windows Me TCP/IP Setup - 519 kb -- A+Lab32.pdf

Lab Procedure 33: Windows Me TCP/IP Utilities - 826 kb -- A+Lab33.pdf

Lab Procedure 34: Windows Me Network Operations - 597 kb -- A+Lab34.pdf

Lab Procedure 35: Windows Me Accessories - 548 kb -- A+Lab35.pdf

Lab Procedure 36: Windows 2000 TCP/IP - 1,078 kb -- A+Lab36.pdf

Lab Procedure 37: Windows 2000 Networking - 646 kb -- A+Lab37.pdf

Lab Procedure 38: Internet Client Setup for IE 5.5 - 911 kb -- A+Lab38.pdf

Lab Procedure 39: Windows Me FTP/Telnet - 737 kb -- A+Lab39.pdf

Lab Procedure 40: Windows Me Internet Domain Names - 722 kb -- A+Lab40.pdf

Lab Group 5 – System Maintenance

Lab Procedure 41: Windows Me Software Version Update Management - 1,278 kb -- A+Lab41.pdf

Lab Procedure 42: Windows 2000 Software Version Update Management - 751 kb -- A+Lab42.pdf

Lab Procedure 43: Windows Me OS Faults - 580 kb -- A+Lab43.pdf

Lab Procedure 44: Windows 2000 OS Faults - 718 kb -- A+Lab44.pdf

Lab Procedure 45: Windows 2000 OS Faults - 664 kb -- A+Lab44.pdf

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