Brad Dayley is a software engineer on the Novell Critical Problem Resolution team with nine years of experience with Novell products. He is the coauthor of Novell ZENworks for Desktops 4 Administrator's Handbook and Novell ZENworks for Servers 3 Administrator's Handbook. Ron Tanner is the Novell ZENworks product manager, defining the future of ZENworks products. He has been with Novell since 1993, and has been involved with the ZENworks project since its inception. He is the coauthor of Novell ZENworks for Desktops 4 Administrator's Handbook and Novell ZENworks for Servers Administrator's Handbook.