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Glenn O'Donnell

Glenn O'Donnell (Palmerton, PA), Senior Analyst at Forrester Research, specializes in CMDB, configuration and change management, data center automation, IT operations, and related issues. A globally respected authority on IT operations and automation technologies, he has held innovation and thought leadership roles at Bell Laboratories, ATandT, and Lucent. At EMC, he led marketing and strategy for many of the company's resource management products.