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This chapter is from the book

Customer Responsibilities

  • You are responsible for looking broadly across the space of possible users and identifying appropriate user roles.

  • You are responsible for participating in the process of identifying user roles and personas.

  • You are responsible for ensuring that the software does not focus inappropriately on a subset of users.

  • When writing stories you will be responsible for ensuring that each story can be associated with at least one user role or persona.

  • While developing the software, you are responsible for thinking about how different user roles may prefer the software to behave.

  • You are responsible for making sure that identifying and describing user roles does not go beyond its role as a tool in the process.

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