Home > Store

Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems

Register your product to gain access to bonus material or receive a coupon.

Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems

Premium Website

  • Sorry, this book is no longer in print.
Not for Sale



  • Supply chain mapping techniques—Shows students how to describe and understand existing supply chains.
    • Gives students solid foundational knowledge about how conventional supply chains work and look before they are optimized.

  • Supply chain cost issues—Reviews the costs associated with conventional supply chains, opportunities for savings, and costs associated with redesign initiatives.
    • Gives business students practical techniques and skills for assessing ROI in supply chain projects.

  • Effective B2B e-commerce and Web-based strategies—Covers today's leading and emerging approaches to optimizing supply chains.
    • Teaches techniques and approaches that will be relevant in actual practice for many years to come.

  • Supply chain-friendly product design—Shows how to design products that will be easy to build and deliver efficiently.
    • Gives business and engineering students crucial insight into how up-front product design decisions impact the entire supply chain.

  • Two detailed case studies—Presents detailed coverage of supply chain redesign initiatives at both GM and Nortel.
    • Helps students understand the real supply chain management challenges faced by today's largest enterprises.


  • Copyright 2002
  • Edition: 1st
  • Premium Website
  • ISBN-10: 0-13-060312-0
  • ISBN-13: 978-0-13-060312-8

Supply Chain Redesign delivers practical guidance for every aspect of supply chain redesign: mapping existing supply chains; identifying changes that promise the best ROI; intelligently leveraging new technologies; strengthening relationships with key partners; designing products that support lean supply chains; implementing new approaches to strategic cost management; and much more. Coverage includes key success factors, emerging trends, and detailed case studies from Nortel and GM.

Sample Content

Online Sample Chapter

Supply Chain Redesign: Integrating Suppliers Into New Product Development

Downloadable Sample Chapter

Click here for a sample chapter for this book: 0130603120.pdf

Table of Contents


1. Supply Chain Management: Transforming Supply Chains into Integrated “Value Systems”.

Defining Supply Chains. Increasing Customer Demands for Value Across the Supply Chain. Supply Chain Relationships. Information Systems and Supply Chain Management. A Process Model: SCM for Value System Creation. Change Management: The Challenge Facing Supply Chain Managers. Endnotes.

2. Understanding and Improving Supply Chains and Key Supply Chain Processes.

Introduction. Understanding Supply Chains through Process Mapping. Process Flow Charts. Internal Supply Chains. External Supply Chains. Benefits of Interorganizational Supply Chain Collaboration. The Importance of Time in Creating High-Performance Supply Chains. Opportunities for Cycle Time Reduction across the Supply Chain. Re-Engineering Supply Chain Logistics. Supply Chain Performance Measurement. Summing It Up: The Perfect Order Versus Total Cost. Summary. Endnotes.

3. Internal Integration—Managing Information Flows within the Organization.

A Historical Perspective. Drivers of Supply Chain Systems and Applications. Internal and External Strategic Integration. Globalization of Markets. Availability of Powerful Information Systems and Technology. Enable New Business Processes. Replace Obsolete Systems. Strategic Cost Management. Enterprise Resource Planning (ERP). Implementing ERP Systems. ERP “Meltdowns”. Supply Chain ERP Modules. ERP and Data Warehouses. When Your Web Site is Not Aligned With Your Business Strategies. Decision Support Systems. Summary. Endnotes.

4. The Financial Impacts of SCM—Finding the “Sweet Spot”.

Insourcing/Outsourcing: A Controversial Issue. Initiating the Insourcing/Outsourcing Decision. Understanding Your Core Competence. Technological Maturity. Understanding the Market. Insourcing Versus Outsourcing—Advantages/Disadvantages. Summary. Endnotes.

5. Creating Collaboration and Trust in the Supply Chain.

Roots of Supply Chain Relationship Management. A Conceptual Model of Alliance Development. Developing a Trusting Relationship with Supply Chain Partners. Challenges to Managing Supply Chain Relationships. Summary. Endnotes.

6. Customer/Supplier Integration into New Product Development.

Changes to the New Product Development Process. Supplier Integration Into New Product Development. Supplier Integration Approaches. Supplier Integration Into New Product Development Process Model. Assessing the Supplier's Technology Roadmap. Developing Suppliers Capabilities. Summary. Endnotes.

7. Strategic Cost Management in a Global Supply Chain.

The Financial Impacts of Supply Chain Management: Rolling Up the Numbers. Strategic Cost Management Initiatives Across the Supply Chain. Volume Leveraging and Cross Docking: Harvesting the Low-Hanging Fruit. Global Logistics and Material Positioning. Global Supplier Development. Target Pricing. The “Greening” of the Supply Chain: Life Cycle Costing, Re-Manufacturing, and Recycling. Cost Management Enablers. Endnotes.

8. Navigating the Business to Business (B2B) E-Commerce Landscape.

The Evolution of the Internet. Attributes of the Internet. The B2B Technology Landscape. Standards: The Basis for B2B Integration. The “Emerging” Standards. Which Standard Should Be Adopted? Looking Forward: Emerging Technologies. Problems With Implementing Standards. Endnotes.

9. Creating Information Visibility.

The Importance of Information in Supply Chains: Avoiding the Sting of the “Bullwhip”. Creating Information Visibility in Supply Chains. Information Visibility System Best Practices. Collaborative Planning, Forecasting, and Replenishment (CPFR). Collaborative Contract Management Visibility Systems. Deploying Information Visibility Systems: A Case Example. Conclusion. Endnotes.

10. Managing Change in the Supply Chain: Lessons from General Motors.

Managing Change in the Supply Chain. Radical Change Management: The Lopez Era. Changing the Purchasing Culture. Internal Integration of Supply Chain Functions. The New Era of Order to Delivery: Drivers for Change. Changing the Culture for Supply Chain Redesign. Future Challenges. Endnotes.




Integrated supply chain management is now recognized as a core competitive strategy. As organizations continuously seek to provide their products and services to customers faster, cheaper, and better than the competition, managers have come to realize that they cannot do it alone; rather, they must work on a cooperative basis with the best organizations in their supply chains in order to succeed. When pressed to identify how to achieve this strategy, however, the path forward for managers is not clear. Numerous "solution providers" offer the "magic bullets" to supply chain integration; yet the results are never guaranteed.

In this book, we focus on the concept of the value system. We propose that by integrating the flows of information, materials, technology, and resources in a supply chain, a true system of creating value for the end customer can be created. This book shares insights gained from our research, which has brought us in contact with managers in engineering, purchasing, operations, logistics, information systems, and sales functions across a range of industries. These experiences have been synthesized to create a managerial perspective of the core tasks and challenges required to transform supply chains into high-performing value systems. This text is unique in that it describes a phenomenon that has been rapidly evolving yet never fully deployed by any single organization. Although other books have dealt with the individual processes associated with developing new products, buying materials, transforming them, and shipping them to customers, we believe our treatment of the topic from an integrated managerial perspective is unique.

Because supply chain management involves all functions within organizations, this book has been written for a general audience and provides insights into the conceptual foundations of supply chain management. It also presents a topical discussion of what a supply chain is, why it is important, and what types of challenges are implicit in managing supply chains. In sum, this book will enable readers to better understand...

  • The contribution of supply chain management to creating value, in the form of increased profitability, technology leadership, and market share in the modern organization
  • Requirements for analyzing and improving supply chain business processes
  • The benefits of integrating major functional activities, including product design, purchasing, information systems, manufacturing planning and control, inventory management, human resource development, financial planning, forecasting, sales, quality management, distribution, transportation and other areas via internal information systems
  • Understanding the "sweet spot", or area of greatest value to focus resources in organizational supply chains
  • Strategies for creating collaboration and trust among supply chain participants
  • The contribution of customers and suppliers to collaborative product/processs/service design
  • Strategies for achieving significant shared cost reductions among supply chain partners
  • Latest developments in B2B standards and applications that facilitate supply chain integration and creation of value systems
  • Recent technologies that enable visibility of end customer requirements for multiple tiers of OEM's and suppliers in a supply chain
  • A detailed case study of a major change management initiative at General Motors that illustrates the critical success factors required to create an integrated value system, as well as the challenges in deploying a value system initiative

These points are illustrated through multiple examples from a variety of industries and settings, based on extensive research over many years. The concepts are presented in an easy to understand narrative that is intended for any reader interested in learning about supply chain management.


Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020