Home > Store

Special Edition Using Microsoft Office Outlook 2003

Register your product to gain access to bonus material or receive a coupon.

Special Edition Using Microsoft Office Outlook 2003


  • Sorry, this book is no longer in print.
Not for Sale


  • Copyright 2004
  • Edition: 1st
  • Book
  • ISBN-10: 0-7897-2956-3
  • ISBN-13: 978-0-7897-2956-9

This is the ONLY book you need to achieve maximum productivity when using this messaging and groupware application! Special Edition Using Microsoft Office Outlook 2003 is a business-focused guide to Microsoft Outlook. It focuses on maximizing user productivity with real-world techniques in real-world environments. Topics covered include using Outlook as a personal information manager; collaborating with calendars; staying organized with the Outlook Journal; using Outlook securely; working remotely with Exchange server; programming in Outlook; and using VBA in Outlook.

The accompanying CD includes a FREE copy of Woody¿s Office Power Pack (WOPR) ¿ the #1 enhancement to Office. This software sells for $49.99 but you get it here for free with no obligations attached!

Sample Content

Online Sample Chapters

Managing Outlook Folders

Managing Outlook Folders in Office 2003

Downloadable Sample Chapter

Hour 15: Staying Organized with the Outlook Journal
Hour 25: Using Outlook Securely
Hour 30: Working Remotely with Exchange Server

Table of Contents



1. What's New In Outlook 2003?

Outlook 2003 Introduction. General Improvements. Personal Information Manager Improvements. Mail Improvements. Exchange Improvements. Miscellaneous New Features.

2. Getting Started and Getting Help.

Startup Options. Opening Multiple Outlook Windows. Available Protocols in Outlook. Getting Help in Outlook. Troubleshooting. Improving Your Outlook.

3. Managing Outlook Folders.

Understanding How Outlook Stores Information. Using the Navigation Pane and Folder List. Using and Managing Folders. Understanding Folder Properties. Managing Data Within Folders. Using Multiple Personal Folders Files. Folder Home Pages and Web Views Troubleshooting. Improving Your Outlook.

4. Creating Views and Print Styles.

Using Outlook's Built-in Views. Arrangements and Intelligent Grouping. Modifying a Default View. Creating a New View. Creating and Using Print Styles. Troubleshooting. Improving Your Outlook.

5. Customizing Command Bars.

What Is a Command Bar? Exploring the Default Display for Command Bars. Customizing Command Bars. Adding and Removing Toolbars. Troubleshooting. Improving Your Outlook.


6. Manage Personal Information Using Outlook.

What Is a Personal Information Manager? Using Outlook as a PIM. Third-Party Tools. Improving Your Outlook.

7. Creating and Using Categories.

Organize Your Outlook Data with Categories. What Are Categories? Using the Master Category List. Assigning Categories to Items. Using and Understanding Entry Types. Troubleshooting. Improving Your Outlook.

8. Customizing Outlook Today.

What Is Outlook Today? Why Customize Outlook Today? Extending Outlook Today. Troubleshooting. Improving Your Outlook.

9. Creating Contacts.

What Are Contacts? Using the Contacts Folder. Creating a Contact. Duplicating Contact Items. Other Methods of Creating Contact Items. Troubleshooting. Improving Your Outlook.

10. Working with Contacts.

Working with Contact Items. Creating Multiple Contacts Folders. Finding a Contact. Other Uses for Your Contacts. Printing Contacts. Viewing Contacts. Creating and Using Distribution Lists. Sharing Contacts. Troubleshooting. Improving Your Outlook.

11. Address Books and Directory Services.

Outlook's Address Book. Using One Contacts Folder. Using Multiple Contacts Folders. Setting Up a Personal Address Book. Creating an LDAP Service in Outlook. Troubleshooting. Improving Your Outlook.

12. Using the Outlook Calendar.

Understanding the Outlook Calendar. Creating Appointments in the Calendar. Creating and Modifying Events. Creating Recurring Appointments or Events. Changing Appointments and Events. Viewing Appointments and Events. Printing Appointments and Events. Saving Your Calendar as a Web Page. Viewing Reminders. Defining Calendar Labels. Using Time Zones. Viewing Alternate Calendars. Troubleshooting. Improving Your Outlook.

13. Collaborating with Calendars.

Sharing a Calendar. Setting Up Meetings. Using the Calendar to Schedule a NetMeeting. Troubleshooting. Improving Your Outlook.

14. Working with Tasks.

Understanding Tasks. Working with Tasks in Outlook Today. Creating a New Task in the Tasks Folder. Creating a Recurring Task. Completing Tasks. Assigning Tasks to Others. Using Views to Manage Tasks. Using the TaskPad. Creating Tasks from Other Outlook Items. Tasks and Mobile Computing. Troubleshooting. Improving Your Outlook.

15. Staying Organized with the Outlook Journal.

Using Outlook's Journal. Working with the Journal Folder. Setting Up Automatic Email Journaling. Using Journal's Other Tracking Capabilities. Creating Journal Items Manually. Creating Custom Journal Entry Types. Troubleshooting. Improving Your Outlook.

16. Using Outlook Notes.

What Are Notes? Creating Notes Working with Notes. Printing and Emailing Notes. Troubleshooting. Improving Your Outlook.


17. Working with Mail Accounts.

Understanding the Types of Mail Accounts. Choosing the Account That's Right for You. Creating Each Type of Mail Account. Using Send/Receive Groups. Creating and Using Profiles. Troubleshooting. Improving Your Outlook.

18. Creating New Messages.

Selecting the Message Editor. Message Formats. Creating a New Message. Addressing Messages. Composing Your Email Message. Working with Attachments. Saving a Message Draft. Sending Options. Sending Email from Other Applications or the Internet. Using Email Stationery. Troubleshooting. Improving Your Outlook.

19. Receiving Messages.

Viewing Email. Opening Messages. Handling Attachments. Handling Messages. Troubleshooting. Improving Your Outlook.

20. Using Templates.

Working with Templates. Creating an Email Template. Using an Email Template. Editing an Existing Template. Sharing Templates with Others. Troubleshooting. Improving Your Outlook.

21. Setting Outlook Options.

Changing the Way Outlook Works. Accessing Outlook Options Settings. Preference Tab Options. Mail Setup Options. Mail Format Options. Spelling Options. Security Options. Other Options. Other Options Selections. Troubleshooting. Improving Your Outlook.

22. Finding and Organizing Outlook Items.

Searching for Information. Using the QuickFind Contacts Tool. Using the Simple Find Function. Using the Advanced Find Function. Organizing Outlook Items. Search Folders. Troubleshooting. Improving Your Outlook.

23. Importing, Exporting, and Backing Up Outlook Information.

Exchanging Outlook Data with Other Applications. Importing Data from Other Sources. Backing Up Your Outlook Data. Restoring an Outlook Data File. Synchronizing Outlook Data with Other Users. Troubleshooting. Improving Your Outlook.

24. Compacting and Archiving Items.

Understanding Archiving and Backup. Displaying Outlook Folder Sizes. Displaying Outlook Item Sizes. Deleting Outlook Items. Compacting Personal Folders. Automatically Archiving Outlook Items. Archiving Manually. Managing Archive Files. Troubleshooting. Improving Your Outlook.

25. Using Outlook Securely.

Storing and Sharing Information. Securing Outlook Items. Sending Secure Messages. Sending and Receiving Signed Messages. Sending and Receiving Encrypted Messages. Using Security Zones. Virus Protection. Information Rights Management. Troubleshooting. Improving Your Outlook.


26. Using Outlook as an Exchange Client.

What Is Exchange Server? Using Outlook as a Client for Exchange Server. Understanding Cached Exchange Mode. Using Send and Receive Groups. Setting Up Outlook as an Exchange Client. Sending Email Using Exchange Server. Troubleshooting. Improving Your Outlook.

27. Creating and Using Rules.

What Are Rules? Creating Rules. Run Rules on Existing Messages. Managing Rules. Out of Office Assistant. Displaying Alerts. Using Outlook 2003's Junk E-mail Filter. Troubleshooting. Improving Your Outlook.

28. Advanced Exchange Options.

Advanced Options with Outlook and Exchange Server. Working with Server-Side Distribution Lists. Configuring Delegate Access. Sending Messages on Behalf of Another User. Send As Permissions. Other Methods of Sharing. Troubleshooting. Improving Your Outlook.

29. Exchange Public Folders.

Using Public Folders to Share Information. Accessing Public Folders Quickly. Creating Rules for Public Folders. Typical Public Folder Applications. Working with Items in a Public Folder. Using Public Folders to Share Files. Setting Up Offline Access to Public Folders. Creating a Public Folder for Newsgroup Access. Troubleshooting. Improving Your Outlook.

30. Working Remotely with Exchange Server.

Using Outlook and Exchange Offline. Offline Access Versus Remote Access. Configuring Offline Access to Exchange. Working with Remote Mail. Troubleshooting. Improving Your Outlook.

31. Advances with Outlook 2003 and Exchange Server 2003.

Advantages to Deploying Outlook 2003 as a Client for Exchange Server 2003. Should You Upgrade?


32. Creating and Using Custom Forms.

Customizing Outlook. Introduction to Custom Forms. Using Fields on Forms. Working with Controls on Forms. Setting Form Properties. Publishing Forms. Using VBScript to Enhance Custom Forms. Creating Scripts. Troubleshooting. Improving Your Outlook.

33. Using VBA in Outlook.

What Is VBA? VBA Basics. The VBA Development Environment at a Glance. The Outlook Object Model. Using VBA to Respond to Application-Level Events. Using VBA to Manipulate Existing Outlook Data. Creating and Using Userforms in VBA. Creating Custom Toolbar Buttons. Troubleshooting. Improving Your Outlook.

34. Advanced Outlook Programming Topics.

Other Methods of Outlook Programming. Outlook 2003 and Other Office Applications. Automating Outlook from Other Applications. Transferring Outlook Information To or From a Database. Using CDO for Outlook 2003 Development. Creating an Outlook COM Add-In. Troubleshooting. Improving Your Outlook.

35. Integrating Outlook and Microsoft Project.

Why Use Outlook and Project Together? About Microsoft Project. Using Outlook to Remind You of Tasks in Your Project. Using Your Address Book as a Resource List. Tracking Your Activities with Project. Using Outlook to Communicate with Your Project Team. Requesting Updates through Project. Using Outlook to Route Your Project Files. Troubleshooting Improving Your Outlook.

36. Business Contact Manager.

What Is Business Contact Manager? Installing Business Contact Manager. Working with Business Contact Manager. Linking Emails with Business Contact Manager. Link Other Items to Business Contact Manager. Managing Your Business Contact Manager Data Using Views and Reports. Backing Up and Restoring Business Contact Manager Data. Business Contact Manager Versus Microsoft CRM. Advanced Customization and Functionality with Business Contact Manager. Sharing Data with Business Contact Manager. Troubleshooting. Improving Your Outlook.


Appendix A: Installing Outlook.

Minimum System Requirements. Installing Office 2003. Running Outlook 2003 for the First Time. Installing Add-Ins and Third-Party Software. Restoring Outlook 2003 to Its First-Run Condition.

Appendix B: Using the Office Resource Kit.

The Office 2003 System Resource Kit. Answer Wizard Builder. CMW File Viewer. Custom Installation Wizard. Custom Maintenance Wizard. Customizable Alerts. International Information. MST File Viewer. Office Information. OPS File Viewer. Outlook Administrator Pack. Package Definition Files. Profile Wizard. Removal Wizard. Resource Kit Documentation.

Appendix C: Outlook's Files, Folders, and Registry Keys.

Where Outlook Saves Configuration Information. Outlook's Files. Outlook's Registry Keys.

Appendix D: Outlook Resources.

Using Resources Beyond This Book. Microsoft Support Services and the Microsoft Knowledge Base. Web Sites. Newsgroups. Books.

Appendix E: Working with the Windows Registry.

What Is the Windows Registry? Working with the Windows Registry. Examining the Registry. Backing Up the Windows Registry. Finding Information in the Registry. Adding and Removing Information in the Registry. Changing Key or Subkey Values in the Registry. Copying a Registry Key. Importing and Exporting a Registry Key. Help and Other Resources.

Appendix F: Outlook Shortcut Keys.

Maximizing Productivity with Outlook Shortcut Keys. Shortcuts for Working with Outlook Items.

Appendix G: Outlook Fields and Equivalent Properties.

What Can You Do with Outlook's Fields?

Appendix H: What's on the WOPR CD.

What Is WOPR?



CD-ROM fixes

The files missing from the CD-ROM - 664 kb -- missingfiles.zip

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020