The Seven Cs of Consulting: The definitive guide to the consulting process, 2nd Edition

Description

Every consultant needs a clear and concise change model that can drive the success of a wide range of change projects. Seven C's of Consulting, Second Edition offers just such a model, Mick Cope's proven 7Cs--client, clarify, create, change, confirm, continue and close. This book offers both new and experienced consultants a solid framework for managing any consulting assignment. Mick Cope shows how to use the 7Cs model to improve your professionalism, and deliver clearer and more measurable results to your clients and bring them back for more. This completely revised Second Edition includes extensive coverage of new models, as well as entirely new coverage of ethical consulting in the era after Arthur Andersen.

Sample Content

Table of Contents

The need for Sticky Change
The Seven Cs Framework

Stage one: Client
1. Three Legged Stool
2 Head Heart Negotiation
3. Invest in the Trust Fund
4. Push/Pull Relationship
5. MPH Client Mapping
6. OUTCOME testing
7. Change ladder
8. Compound Contracting

Stage two: Clarify
1. Diagnosis
2. Phase mapping
3. Shadow Dancing
4. Culture
5. Decision makers
6. System construction
7. Stakeholders
8. Life-cycle risk

Stage three: Create
1. Managed creativity
2. Divergent Scanning
3. Convergent Choice
4. Solution Storyboarding
5. Resourcing the solution

Stage four: Change
1. System dynamics
2. Organisation and disorganization
3. Understand the Resistance
4. Change Spectrum
5. Segment the consumer
6. Change Methodology
7. Energy Mapping

Stage five: Confirm
1. Who is Responsible?
2. Climb the Ladder
3. Cockpit confirmation
4. The Qualitative-Quantitative mix
4. Measure Thrice cut once
5. Confirm the Costs

Stage six: Continue
1. Sticky Steps
2. D-E Dissonance
3. Listen to the Language
4. Gravitational pull
5. Knowledge transfer
6. Learning Levels
7. Sell the story

Stage seven: Close

Look Back and learn
Look to Let go
Look now - Added value
Look Forward
The Consultants Capital
Knowledge as Capital
Personal Capital
Personal Knowledge Bandwidth

Bibliography

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