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Performing Information Governance: A Step-by-step Guide to Making Information Governance Work

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Performing Information Governance: A Step-by-step Guide to Making Information Governance Work


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  • Beyond theory: expert in-the-trenches guidance on "who, what, how, and when"
  • Provides step-by-step implementation tasks, activities, and case studies
  • Provides governance processes that are needed once a key information asset is operational
  • Links enterprise information management to other key disciplines, including architecture
  • Supports crucial regulatory and financial management reporting functions
  • By IBM's Anthony Giordano, one of the world's leading Enterprise Information Management experts


  • Copyright 2015
  • Dimensions: 7" x 9-1/8"
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-338565-5
  • ISBN-13: 978-0-13-338565-6

Make Information Governance Work: Best Practices, Step-by-Step Tasks, and Detailed Deliverables

Most enterprises recognize the crucial importance of effective information governance. However, few are satisfied with the value of their efforts to date. Information governance is difficult because it is a pervasive function, touching multiple processes, systems, and stakeholders. Fortunately, there are best practices that work. Now, a leading expert in the field offers a complete, step-by-step guide to successfully governing information in your organization.

Using case studies and hands-on activities, Anthony Giordano fully illuminates the “who, what, how, and when” of information governance. He explains how core governance components link with other enterprise information management disciplines, and provides workable “job descriptions” for each project participant.

Giordano helps you successfully integrate key data stewardship processes as you develop large-scale applications and Master Data Management (MDM) environments. Then, once you’ve deployed an information asset, he shows how to consistently get reliable regulatory and financial information from it.

Performing Information Governance will be indispensable to CIOs and Chief Data Officers…data quality, metadata, and MDM specialists…anyone responsible for making information governance work.

Coverage Includes

  • Recognizing the hidden development and operational implications of information governance—and why it needs to be integrated in the broader organization
  • Integrating information governance activities with transactional processing, BI, MDM, and other enterprise information management functions
  • Establishing the information governance organization: defining roles, launching projects, and integrating with ongoing operations
  • Performing information governance in transactional projects, including those using agile methods and COTS products
  • Bringing stronger information governance to MDM: strategy, architecture, development, and beyond
  • Governing information throughout your BI or Big Data project lifecycle
  • Effectively performing ongoing information governance and data stewardship operational processes
  • Auditing and enforcing data quality management in the context of enterprise information management
  • Maintaining and evolving metadata management for maximum business value

Sample Content

Online Sample Chapter

Information Governance & EIM Overview Governance

Sample Pages

Download the sample pages (includes Chapter 1 and Index)

Table of Contents

Preface    xix

Acknowledgments    xxii

About the Author    xxiv

Introduction: Why Another Book on Information Governance?    1

What Is Not Working in Information Governance    2

Providing the “How” of Information Governance    3

Part I: Overview of Information Governance & Enterprise Information Management

Chapter 1  Information Governance & EIM Overview Governance    7

What Is Enterprise Information Management?    7

The Functions of EIM    8

Data Management: EIM’s Technical Development and Management Discipline    9

What Is Information Governance?    10

The Information Governance Component Framework    10

Information Governance Organization Component    11

Data Stewardship Component    14

Data Quality Management Component    17

Metadata Management Component    23

Structural Metadata    26

Navigational Metadata    27

Privacy and Security Component    32

Information Life Cycle Management Component    34

Information Governance in the Context of EIM    35

Summary    36

End-of-Chapter Review Questions    37

Essay Question    37

For Further Reading    37

Chapter 2  Other Core EIM Functions    39

Transaction Processing Function    40

Business 101: Reviewing the Structure and Automation of the Business Model    40

Organizational Structure    40

MDM Function    47

What Is Master Data?    48

What Is Master Data Management?    48

MDM Architectural Patterns    49

Operational and Analytic Master Data Management Implementations    50

BI Function    51

Analytic Architectural Pattern    53

Data Warehouse Architectural Pattern    55

Information Governance Considerations    56

Data Integration Architectural Pattern    57

Big Data    60

An EIM View    62

Summary    62

End-of-Chapter Review Questions    64

Essay Question    65

Part II: Performing Information Governance Activities in EIM Projects

Chapter 3  Preparing the Information Governance Organization 69

Instantiating an Information Governance Organization    70

Step 1: Defining the Information Governance Organizational Structure    70

Step 2: Defining the CDO Role    71

Step 3: Defining the IGC    72

Step 4: Developing and Implementing a Set of Policies    73

Step 5: Defining the Data Stewardship Community    76

Information Governance Organizational Roles    77

IGC Roles    78

Data Stewardship Community Roles    79

Integrating Information Governance into Project Work    81

Integrating Information Governance into Ongoing Operations    86

Ongoing IT and Business Project Maintenance    86

Reporting and Information Audit    87

Information Governance Issues Management    88

Data Quality Audit    89

Data Quality Remediation    90

Information Security Audit    91

Regulatory and Compliance Audit    93

Summary    95

End-of-Chapter Questions    98

Essay Question    99

Chapter 4  Performing Information Governance Tasks in Transactional Projects    101

Performing IG on Custom Transaction Processing Projects    101

What Is the Agile Method?    102

Agile Custom Transaction Processing SDLC with Information Governance Activities    104

1. Iteration 0: Initiate Phase    105

2. Construction Iteration    109

3. Transition Iteration    122

Agile Custom Transaction Processing SDLC Method Review    124

Case Study: Applying the Agile SDLC with Information Governance Activities for a Claims Reengineering Project    124

Initiate Project Planning Considerations    125

Initiate Phase    126

Performing Information Governance on COTS Transaction Processing Projects    128

Information Governance Implications with COTS Packages    129

COTS Transaction Processing SDLC with Information Governance Activities    130

1. Business Blueprint Phase    130

2. Mapping and Construction Phase    143

COTS Transaction Processing SDLC Method Review    148

Case Study: Applying the COTS SDLC with IG Activities for a Finance Consolidation Project    148

Pharma Co’s Finance Business Blueprint Phase Project Planning Considerations    150

Sample Pharmaceutical Finance Business Blueprint Phase    151

Summary    157

End-of-Chapter Review Questions    159

Essay Question    160

Chapter 5  Performing Information Governance Tasks in Master Data Management Projects    161

The Interrelationship of Master Data Management and Information Governance    161

Performing Information Governance on MDM Projects    163

Master Data Management Architectural Components    163

Prioritizing Master Data Management Project Iterations    165

Master Data Management Systems Development Life Cycle    166

MDM SDLC with Information Governance Activities    167

1. Master Data Management Strategy Phase    168

2. Master Data Management Architectural Blueprint Phase    173

3. Develop Master Data Management Program Phase    176

4. Base MDM Implementation Route Map    176

Master Data Management SDLC Method Review    201

Case Study 3: Pharmaceutical Customer MDM Project    201

Information Governance Considerations    203

Detailed Breakdown of the Information Governance Activities    203

Summary    208

End-of-Chapter Review Questions    208

Chapter 6  Performing Information Governance Tasks in Business Intelligence Projects    211

The Primary Focus of Information Governance in BI Projects    211

Information Governance Tasks in Business Intelligence Projects    213

Analytics-Driven Development: The Business Intelligence SDLC    213

Information Governance in BI Architectural Decisions    214

Applying Agile in Analytic Projects    216

Project Data Stewardship Requirements in a Business Intelligence Project    217

Business Intelligence SDLC with Information Governance Activities    219

1. Business Intelligence Strategy Phase    219

2 Analysis Phase    227

3. Logical Design Phase    234

4. Technical Design Phase    243

5. Build Phase    252

6. Deployment Phase    255

Business Intelligence SDLC Method Review    257

Case Study: Applying the BI SDLC with IG Activities for a Healthcare Company BI Project    258

Information Governance Considerations    259

Detailed Analysis Phase Breakdown of the Information Governance Activities    260

Summary    269

End-of-Chapter Review Questions    270

Essay Question    270

Chapter 7  Performing Information Governance Tasks in Life Cycle Management Projects    271

A Focus on Data Ownership and Definition    271

Information Life Cycle Management in EIM    273

Types of Data Retention Technology    275

Performing Information Lifecycle Management    278

ILM Tasks in the Development SDLCs    278

Proactive ILM Project SDLC    279

1. Information Life Cycle Management Strategy Phase    279

2. Information Life Cycle Management Define Phase    284

3. Information Life Cycle Management Implementation Phase    291

4. Information Life Cycle Management Monitor Phase    295

Proactive ILM SDLC Method Review    300

Information Life Cycle Management Renovation Project SDLC    300

1. Information Life Cycle Management Renovation Assessment Phase    301

2. Information Life Cycle Management Renovation Development Phase    305

3. Information Life Cycle Management Renovation Execution Phase    307

ILM Renovation SDLC Method Review    310

Case Study: Performing an ILM Renovation Project with a Proactive ILM Workstream    310

Information Governance Considerations    311

1. Legacy Claims Systems ILM Renovation Assessment Phase    313

2. ILM Renovation Development Phase    317

3. ILM Renovation Execution Phase    322

4. Information Life Cycle Management Monitor Phase    326

Summary    327

End-of-Chapter Review Questions    328

Essay Question    328

Chapter 8  Performing Information Governance Tasks in “Big Data” Projects    329

A Review of Big Data    329

Big Data Discovery    330

The Role of the Data Steward in Big Data Projects    331

The Big Data Paradox of Data Ownership    333

Big Data Control    333

Controlling Big Data Through the Intake Processes    334

Big Data Usage    339

Possible Big Data Usage Opportunities    339

New Patterns of Big Data Usage    340

A Life Cycle for Big Data    343

The Big Data SLC    344

The Big Data Project Data Steward    345

1. Big Data Discovery Phase    345

2. Big Data Control Phase    350

3. Big Data Usage Phase    355

Big Data Systems Life Cycle Method Review    362

Case Study: Leveraging Big Data for a Pharmaceutical Clinical Trial SLC    362

2. Clinical Research Big Data Control Phase    363

3. Clinical Research Big Data Usage Phase    366

Summary    366

Part II Review: Performing Information Governance Activities in Enterprise Information Management Projects    367

End-of-Chapter Review Questions    367

Essay Question    367

Part III: Performing Ongoing Information Governance Processes

Chapter 9  Information Governance Organization Operations    371

Internal Information Governance Council Operations    372

Information Governance Leaders    373

Information Governance Organization Stakeholders    374

Information Governance Organization Operations    376

Data Stewardship Community Operations    376

The Data Quality Organization Operations    377

Managing the Metadata Function    379

Managing the Information Security Function    381

The Expanding Role of Information Governance    382

Managing Enterprise Data Management    383

Integrating Master Data Management into the Information Governance Organization    386

Integrating Business Intelligence into the Information Governance Organization    387

Integrating Application Development into the Information Governance Organization    389

The Operational Aspect of Information Governance Policies    390

Creating Information Governance Policies    391

Creating or Enhancing Information Governance Policies    392

Information Governance Policy Enforcement Models    396

Case Study: Modifying the Healthcare Company’s Information Governance Organization for HIPAA    397

Detailed Breakdown of the Information Governance Policy Change Activities    398

Summary    399

End-of-Chapter Review Questions    399

Essay Question    399

Chapter 10  Ongoing Data Stewardship Processes    401

Overview of Data Stewardship    401

The Mission of a Data Steward    402

The Structure of Data Stewardship Community    403

The Expanding Role of Data Stewardship in Project Work    405

Data Stewardship in General Project Work    405

Data Stewardship in Custom Development Transactional Project Work    407

Data Stewardship in Master Data Management Project Work    409

Data Stewardship in Business Intelligence Project Work    409

Ongoing Data Stewardship Operations    411

Data Ownership Administration    411

Data Stewardship Issue-Resolution Activities    413

Data Stewardship Data Quality Management Activities    415

Data Stewardship Metadata Management Activities    417

Information Life Cycle Management Audits    420

Information Security Audits    421

Operational Data Stewardship Within the Business Community    423

Case Study: Determining the Sales and Marketing Key Performance Measures for the Pharmaceutical Company    425

Summary    426

End-of-Chapter Review Questions    427

Essay Question    427

Chapter 11  Ongoing Data Quality Management Processes    429

Review of the Data Quality Management Processes    429

What Is Data Quality?    430

Review of the Data Quality Framework    430

Data Quality Life Cycle    434

The Define Phase    436

The Audit Phase    445

The Improve Phase    452

Data Quality Remediation Life Cycle    454

1. Data Quality Remediation Solution Outline Activity    454

2. Data Quality Remediation Design Activity    457

3. Data Quality Remediation Build Cycle Activity    459

4. Data Quality Remediation Deployment Activity    460

Case Study: The Healthcare Company’s Data Quality ICD-10 Compliance    461

1. ICD-10 Data Quality Remediation Solution Outline Activity    462

2. ICD-10 Data Quality Remediation Design Activity    464

3. ICD-10 Data Quality Remediation Build Cycle Activity    465

4. ICD-10 Data Quality Remediation Deployment Activity    466

Summary    466

End-of-Chapter Review Questions    466

Essay Question    467

Chapter 12  Ongoing Metadata Management Processes    469

Overview of Metadata    469

Metadata Management    470

Categories of Metadata    472

Users of Metadata    478

The Evolution of Metadata    478

The Growing Importance of Metadata    479

Metadata Management Administration in Information Governance    480

Metadata Capture Phase    481

Metadata Usage Phase    485

Metadata Maintenance Phase    487

The Metadata Repository    488

Determining Metadata User Repository Requirements    488

Metadata Repository Administration    489

The Metadata Management Administrator    490

Metadata Management Repositories: Build Versus Buy    491

Implementing a Metadata Management Environment    492

1. Metadata Management Implementation Solution Outline Activity    492

2. Metadata Management Implementation Design Activity    494

3. Metadata Management Development Design Activity    497

4. Metadata Management Deployment Design Activity    498

Case Study: Healthcare Company’s Metadata Management    499

Summary    502

Part III Review: Performing Ongoing Information Governance Processes    502

End-of-Chapter Questions    503

Essay Question    503


Appendix A  Organizational Change Management in Information Governance    505

The Importance of Organization Change Management in Information Governance    505

Information Governance Organizational Transition Challenges    507

Information Governance Implementation Anticipated Challenges    508

Organizational Challenge Recommendations    510

Performing Change Management in Information Governance    513

1. Change Management Analysis Activity    514

2. Change Management Design Activity    515

3. Change Management Development Activity    516

4. Change Management Deployment Activity    517

Summary    517

Appendix B  Chapter Exercise Answers    519

Appendix C  Enterprise Information Management Systems Development Life Cycles    543

1. Transactional Processing SDLCs with Information Governance    543

1.1 Agile Custom Transaction Processing SDLC with Information

Governance Activities    543

1.2 Case Study 1: Healthcare Company Claims Reengineering Project    554

1.3 COTS Custom Transaction Processing SDLC with Information Governance

Activities    561

1.4 Case Study 2: Pharmaceutical Company COTS Finance Consolidation Project    564

2. Master Data Management SDLC with Information Governance Activities    579

2.1 Case Study 3: Pharmaceutical Customer MDM Project    586

3. Business Intelligence SDLC with Information Governance Activities    590

3.1 Case Study 4: A BI Environment for the Healthcare Company    598

4. Information Lifecycle Management (ILM) SDLCs    610

4.1 Proactive ILM SDLC    611

4.2 ILM Renovation Project SDLC    613

4.3 Case Study 5: The Healthcare Company Legacy Claims

Systems Renovation    614

5. Big Data SDLC    616

5.1 Big Data SLC    616

5.2 Case Study 6L The Pharmaceutical Company Clinical Research Big Data Project    617

Appendix D  Glossary of Information Governance Terms    619

Appendix E  Case Study Models    623

Index    627


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