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PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair

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PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair


  • Sorry, this book is no longer in print.
Not for Sale


  • Copyright 2003
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 576
  • Edition: 1st
  • Book
  • ISBN-10: 0-7897-2756-0
  • ISBN-13: 978-0-7897-2756-5

Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped before their time by owners who just can't care for them any longer. The real travesty is that with a little love, these wounded PCs could become useful members of society. That's where PC HelpDesk in a Book comes in. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer.

Sample Content

Online Sample Chapters

Troubleshooting PC Storage Devices

Troubleshooting Storage Devices

Table of Contents


Symptom Tables.

Troubleshooting Flowcharts.

Display and Audio Flowcharts. Internet and Network Problems Flowcharts. Peripheral Problems Flowcharts. Printer and Scanner Problems Flowcharts. Storage Media and Device Problems Flowhcharts. Windows and Application Problems Flowcharts.

PC Anatomy 101.

Dissecting Your Computer. The Outside Story of Typical Computers. Inside a Typical PC. BIOS Setup. Preventing ESD. Hardware Resources. Using Your Computer's Anatomy for Troubleshooting.

1. Troubleshooting a Windows Installation.

Startup Problems. Shutdown Problems with Windows. Problems with Programs and Applications. Windows Limitations. Keeping Your Windows Installation Healthy.

2. Internet and Online Problems.

The Sources of Problems with Internet Connections. Troubleshooting Missing or Outdated Software Components. How Internet Connections Are Configured. Using TCP/IP Diagnostics to Troubleshoot Your Connection. Using IPCONFIG and WINIPCFG.

3. Troubleshooting Storage Devices.

Overview of Drive Installation and Preparation Tasks. Troubleshooting Drive Detection Problems. Preparing a Hard Disk for Use. Troubleshooting Booting Problems. Solving UDMA Mode Problems with ATA/IDE Drives. Solving Problems with Writeable CD and DVD Media.

4. Troubleshooting Your Printer.

Printer Types, Technologies, and Common Problems. Printer Does Not Print. Anatomy of an Inkjet Printer. Anatomy of a Laser/LED Printer. Understanding Your Printer's Properties Sheets. Troubleshooting Gibberish Output.

5. Troubleshooting Display, Audio, and Multimedia Problems.

Troubleshooting Monitor and Display Adapter Problems. Troubleshooting Sound Problems. Troubleshooting Multimedia Problems.

6. Troubleshooting Input Devices.

Common Input Devices. Fixing Problems with Input Devices. Troubleshooting Scanner Problems Not Related to Port Issues.

7. Troubleshooting Your Network.

Troubleshooting Network Hardware. Troubleshooting a Shared Internet Connection.

8. Troubleshooting Memory Problems.

Troubleshooting Memory Bottlenecks. Upgrading System Memory. Troubleshooting Defective Memory or Memory Sockets.

9. Troubleshooting Processors and Motherboards.

How Processors Can Fail. How Motherboards Can Fail. Troubleshooting Motherboard and Processor Upgrades.

10. Troubleshooting Power Supplies.

Why Power Supplies Fail. Determining You Have a Power Supply Problem. Replacing Your Power Supply. Powerline Protection.

11. Solving Application Software Problems.

Why Application Software Can Fail. Problems with Applications' Default Settings. The Unworkable Application.

Appendix A. Using Windows Diagnostic Tools.

Control Panel. Using Device Manager. Using the Windows XP Hardware Troubleshooter. Other Windows Diagnostic, Reporting, and Repair Tools. Troubleshooting System Resource Shortages in Windows 9x/Me.

Appendix B. The Philosophy of Troubleshooting.

The Troubleshooting Process. Summarizing the Troubleshooter's Philosophy.




The errata for the book is available here in Adobe Portable Document Format (PDF) format. You will need Adobe's Acrobat Reader to view these files. If you do not have the Acrobat Reader installed, you may go to Adobe Systems' web site to download this free reader.

Click on the links below to display the PDF file in a new window. Right-click on the link and select Save As if you want to download it to your hard drive.

Errata for the book - 92 kb -- 0789727560errata.pdf

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