Video accessible from your Account page after purchase.
60 Minutes of Video Instruction
Use empathy and coaching to unlock performance and develop others.
Overview:
Great leaders coach as much as they direct. This course builds empathy, listening, and questioning skills that help leaders guide performance, strengthen relationships, and support growth. Debra Stevens, executive coach and author, uses actor-led scenarios and analysis to apply cognitive, emotional, and compassionate empathy to real leadership situations.
Career Success Series:
The Career Success Series from Pearson addresses essential skills for your personal and professional development in the areas of communication, presentation, critical thinking, teamwork, leadership, problem solving, and resilience. These skills are critical for any industry, any job title, and any career stage--whether you are just starting out or have been in the workforce for years. Expert trainers deliver practical tools and techniques you can use to enhance your resume, excel in your career, or simply enrich your life skills.
Learn How To:
Who Should Take This Course:
Business case for empathy
Types of empathy
Conscious listening
Questioning skills
Coaching performance
