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Don’t Let Software Failures Destroy Your Business
Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.
Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.
Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.
Chapter 1: Converging Forces 1
Chapter 2: The Personal Impact 17
Chapter 3: Cyber Terrorism and Other Hidden Threats 39
Chapter 4: Dealing with Everyday Glitches 59
Chapter 5: Technology's Influence: Past, Present, and Future 77
Chapter 6: The Mobility and Network Maze 99
Chapter 7: Governing the Government 119
Chapter 8: The Way Forward 141