InformIT Warehouse Shipping Delays
As a result of the continued fight to slow the spread of COVID-19, it has become necessary to temporarily halt operations at one of our U.S. warehouses. Shipping operations will resume on Monday, April 13, with an expected backlog of 2-4 days. Although we apologize for any inconvenience this may cause, we believe it to be an appropriate course of action to keep our employees and clients as safe as possible.
Pearson has resources to help you manage online learning for yourself and your family, as you may be living under quarantine or isolation. Learn more here:
Digital Product Support Announcement
Please note some users may receive an error message when attempting to launch course content, such as videos and Web Editions. This was caused by a server error that is being addressed with great urgency. Products are being restored as quickly as possible, but you may need to clear your own browser cache in order to access your product. For instructions on clearing the cache in several major browsers, please visit https://www.lifewire.com/how-to-clear-cache-2617980 (site not affiliated with Pearson).
If you wish to be notified once the content has been restored, please submit a ticket via the Tech Support Contact Us link and use "loading error" as the Subject.