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Jennifer C. Baker attended Ohio University, where she majored in telecommunications. Her interest in video stems from this time, when she worked at both the local ABC affiliate and the local PBS station covering the news. She has 16 years of experience with voice and video applications, including telephony, contact center, unified messaging, video, and TelePresence. During her tenure at Cisco, she has been a consulting systems engineer, a senior marketing manager, and is now a senior product manager in the Cisco Worldwide Technology Practice.
She is also a published author and the recipient of numerous industry awards. She lives in San Diego with her husband.
Felicia Brych Dalke completed a BComm in MIS from Memorial University of Newfoundland, and a master’s degree in project management from the University of Quebec. She spent nine years in various IT development and planning positions with Revenue Canada in Ottawa before joining Cisco in 1999. During her term at Cisco, Felicia managed development and operation of several global IT services, including remote access, voice/web/videoconferencing, desktop video, instant messaging, and various voice services. Since 2006, she has worked with engineering organizations to promote adoption, new requirements, and integration for collaboration products. She currently manages an international consortium focused on collaboration. Felicia lives in Mountain View, California, with her husband and children. This is her second project for Cisco Press; she participated as an editor and contributor to Troubleshooting Remote Access Networks, published in 2002.
Michael Mitchell has been working with video at Cisco for more than 12 years. During this time, he has been uniquely positioned to witness the migration from traditional communication tools to the new paradigm of converged IP-based media. He is currently the director of the Collaboration Business Services team at Cisco. Team responsibilities range from global video production to connecting business processes with the latest Web 2.0 tools.
Nader Nanjiani has worked in the area of interactive media, IP telephony, communications, and marketing for more than a decade. Nader is currently a marketing manager at Cisco, where he has been specifically responsible for the marketing of IP phones, wireless phones, video endpoints, Unified Communications applications, and related call control applications. While at Cisco, Nader has launched a series of award-winning online games, IP communication products, web applications, and communications solutions to boost awareness, revenue, and brand loyalty around Cisco technologies. In 2003, he launched the first-ever Cisco online community for certified engineers, which today supports the professional development needs of hundreds of thousands of Cisco customers, partners, and prospects. The Power of IP Video is Nader’s second title with Cisco Press. He also co-authored The Business Case for E-Learning, published by Cisco Press in 2004.