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John Philcox has worked in the IT industry for 20 years, the last 13 years on SunOS/Solaris. He has successfully run his own company for the past 4 years, providing computing services to both public and private sector companies. He has spent several years as a System Administrator and Technical Support specialist as well as being a System Manager and on several occasions, been a part of a Project Assurance Team as a Technical Assurance Coordinator and a User Assurance Coordinator. Philcox has been a professional member of the Institute for the Management of Information Systems (previously the Institute Of Data Processing Management) since 1989.