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Robert E. Kennedy is Tom Lantos Professor of Business Administration, Director of the Global Initiative at University of Michigan's Ross School of Business, and Executive Director of the William Davidson Institute (WDI). He spent eight years at Harvard Business School, researching global strategy and teaching international business courses. He has consulted and invested venture capital throughout Europe and Asia. Ajay Sharma is Research Manager for WDI's Globalization of Services Initiative. In 1992, he joined Infosys as it was ramping up its offshore software development business; later, he joined PriceWaterhouseCoopers as a technology consultant.