Home > Authors

Shawn Santos

Shawn Santos is Director of Solution Design for ServiceSource. There, he helps leading technology companies optimize recurring revenue streams by providing strategic and operational business analysis, in conjunction with the design of SaaS and managed services solutions for complex global opportunities.


At TSIA, he had responsibility for the global program portfolio, and was credited in this role for building the industry’s first and only social business research and collaboration group for technology services, with members spanning Cisco, NetApp, Microsoft, Bentley, BMC, VMware, Yahoo!, HP, IBM, Xerox, Oracle, and many other brands.


Previously, Shawn held management positions at Agilent Technologies and for leading wine consultancies Enologix and Global Vintage Research. Shawn obtained his undergraduate degree in molecular and cellular biology from the University of California at Santa Cruz, and has completed post-graduate work at both the University of California at Berkeley and University of Pennsylvania’s Wharton School of Business.


In 2008, he founded Hope Animal Network, a community-driven non-profit advancing animal welfare in developing countries.