Hillel Glazer is Founder, Principal, and CEO of Entinex, a consulting firm that focuses on generating higher performance in companies motivated to be lean and agile, and to achieve world-class levels of operational excellence. Also an SEI Visiting Scientist at Carnegie Mellon University, he is one of the few CMMI High Maturity Lead Appraisers and CMMI Instructors working with agile teams to successfully harmonize lean- and systems-thinking into highly regulated companies. His contributions have appeared in multiple publications, including the recent Addison-Wesley book, CMMI for Services, Second Edition. Arthur V. Hill, Ph.D. is Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in U. of Minnesota’s Operations and Management Science Department. He co-edited The Journal of Operations Management, a leading journal in the field. He is an APICS Fellow. Randal Wilson, MBA, PMP, serves as Adjunct Professor of Operations Management, Keller Graduate School of Management, DeVry University. Currently Operations Manager at Parker Hose and Fittings, he was previously Senior New Product Introduction Engineer at REMEC.