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Charles J. Lyons is President and Founder of Tektrain, Inc., a leading provider of technical training. He was previously a Member of Technical Staff at Lucent Technologies' Learning & Performance Center, responsible for the development and delivering of training in human factors and usability, Web development and HTML, rapid prototyping, and effective technical documentation development. Lyons was also responsible for developing and maintaining the Center's internal Human Factors Curriculum Web site.