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Kerrie Meyler is lead author of Microsoft Operations Manager 2005 Unleashed and System Center Operations Manager 2007 Unleashed. A consultant and Microsoft Certified Trainer, she previously evangelized SMS for Microsoft. Byron Holt supports Configuration Manager at a top security technology firm. At Microsoft, he served on Active Directory and Enterprise Manageability support teams. Rod Trent is CEO of myITforum.com. A leading expert on Microsoft System Center products, he authored Microsoft SMS Installer and Admin911: SMS. Pete Zerger, AKOS Technology Services consulting partner, delivers enterprise operations management, directory, and messaging solutions. He founded systemcenterforum.org