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Mike Farley is a user design/usability lifecycle engineer with Lucent Technologies. He has over 30 years of experience in wireless and wireline telecommunications. Mike has provided support through technical training, (human) performance technology, user interface design, and process and organizational reengineering. In recent years, Mike has specialized on user-centered designs for a variety of Internet-related products that implement voice, WAP/WML, web browser, and PC user interfaces.