GARY OLSEN holds a BS in industrial education and a master's degree in computer-aided manufacturing from Bringham Young University. He has worked in the IT industry for more than 20 years, and has served on Microsoft's Beta Technical Support Teams for both Windows Server 2003 and Windows 2000 Server; as an HP/Compaq consultant on Active Directory design; and as a provider of advanced technical support through HP's Customer Support Center. A frequent speaker at Windows and HP technical conferences, he is author of Windows 2000: Active Directory Design and Deployment (New Riders).