RALPH THORNBURGH has been a Training Engineer Consultant at Hewlett-Packard Company for the past 11 years, writing 3 technical support manuals, 23 user manuals, and 21 training classes for HP support personnel worldwide. In his 25 years at HP, he has also been a trainer and a Data Center Manager in Information Systems. He is the author of Fibre Channel for Mass Storage (Prentice Hall PTR).
BARRY SCHOENBORN is an independent technical writer with 25 years' experience creating technical documents for HP and many other companies. He recently wrote the documentation for HP's newest and largest mass storage device, the SureStore E Disk Array XP256.