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About the Authors
Rob Austin is Professor of Technology and OperationsManagement at Harvard Business School where his research focuses on thechanging nature of work. His experience includes a decade with Ford MotorCompany; from 2000 to 2001, while on leave from Harvard, he served as a seniorexecutive for a new division of a leading technology company, helping toestablish a new organization and technology platform. He is author of Measuringand Managing Performance in Organizations, and co-author of CreatingBusiness Advantage in the Information Age,and Corporate Information Strategy and Management. A Cutter Technology Council Fellow, Dr. Austinholds a Ph.D. from Carnegie Mellon.
Lee Devin, Professor Emeritus at Swarthmore College anddramaturg for the People’s Light and Theatre Company, has more than 30years of experience in the theater. He has won prizes and grants forplayscripts, librettos, and translations that have been published or performedworldwide. As an Equity actor, his roles have ranged from Malvolio in TwelfthNight to Mitch in A Streetcar Named Desire. He has been a visiting consultant or artist inresidence at Columbia University, the Folger Library, Ball State University,the Banff School of the Arts, University of California San Diego, BucknellUniversity, and the Minnesota Opera. Dr. Devin holds a Ph.D. from IndianaUniversity.