Jeannine M. Siviy is the Deputy Director for the Dynamic Systems Program of the Software Engineering Institute (SEI), a Kodak-certified Six Sigma Black Belt, and a leading researcher in the application of Six Sigma to software process improvement. M. Lynn Penn is Director of Program Process Management at Lockheed Martin Information Systems and Global Services (IS&GS), where she oversees policies and process command media, process compliance via audits, and process improvement activities. She is a Lockheed-certified Lean Six Sigma Black Belt. Robert W. Stoddard is a Senior Member of the Technical Staff at the SEI, a Motorola-certified Six Sigma Master Black Belt, and President and CEO of Six Sigma IDS, LLC.