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Claudia M. Baca, PMP, PMI Certified OPM3 Assessor/Consultant, has been active in the project management industry since 1984 and has project management experience in the information technology, telecommunications, and e-commerce industries. Currently, Claudia is an independent consultant focusing on project management consulting and training. Douglas J. Gilas, technician and software developer, has spent the last 27 years within the telecommunications industry.