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SHAWN SANTOS (Greater San Diego Area, CA) is Director of Solution Design for ServiceSource. In this role, he helps leading technology companies optimize recurring services revenue streams by providing targeted business analysis and designing compelling SaaS and managed sales solutions for their largest opportunities. At TSIA, Shawn had overall responsibility for program portfolio management, industry benchmarking, digital media and publications, research, developing social media strategies for technology companies, and content/tools production for the technology services industry. In 2008, he established Hope Animal Network, a community-driven 501(c)3 organization that advances animal welfare in developing countries.