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References
[1] Ron Jeffries, "Essential XP: Card, Conversation, and Confirmation," XP Magazine, August 30, 2001.
[2] Ivar Jacobson, Object-Oriented Software Engineering (Addison-Wesley, 1992, ISBN 0201544350).
[3] Alistair Cockburn, Writing Effective Use Cases (Addison-Wesley, 2000, ISBN 0201702258).
[4] Larry L. Constantine and Lucy A. D. Lockwood, Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design (Addison-Wesley, 1999, ISBN 0201924781).
[5] IEEE Computer Society, IEEE Recommended Practice for Software Requirements Specifications, 1998.
[6] John M. Carroll, Making Use: Scenario-Based Design of Human-Computer Interactions (MIT Press, 2000).
[7] Adapted from Alan Cooper's The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How To Restore The Sanity (Sams, 1999, ISBN 0672316498).
[8] Personal communication, November 7, 2003.