- Career vs. Job
- Developing Job Roles
- SOC Job Roles
- NICE Cybersecurity Workforce Framework
- Role Tiers
- SOC Services and Associated Job Roles
- Soft Skills
- Security Clearance Requirements
- Onboarding Employees
- Managing People
- Job Retention
- Evaluating Training Providers
- Company Culture
This chapter opened by highlighting the importance of the people within your SOC. You learned about industry job roles to give you an idea of expected skills based on common job titles. Next, you learned about the different SOC services and focused on the expected skills of the people that provide those services. Another important topic covered was the concept of soft skills and how they should be considered as you recruit employees for your SOC. You also learned about security clearance requirements. All of this data is designed to develop job requirements to fill your SOC with the right people as you launch or mature different SOC services.
The second part of this chapter provided recommendations for developing an interview plan, including using an interview prompter to ensure that all questions are covered during a formal interview. It also covered many topics that need to occur after interviewing, including recommendations for bringing new hires into the organization and management best practices to ensure you retain top talent. The chapter closed with a look at training, certificates, and company culture, which all impact retaining top talent.
Next up is Chapter 5, which reviews all the types of data that will be generated by a SOC and how to centrally manage and benefit from those results.