Things to Know and Do
Program schedules can be unrealistically short given the operational challenges to execute such programs.
The true cost of transfer includes the opportunity cost of missed projects and revenue loss due to increased service disruptions.
The focus on transitions is often on efficiency and not effectiveness. There is a greater focus on activity over outcomes.
Scope may be focused only on maintenance and not enhancements. This gives no opportunity to prioritize what needs to be transitioned and what doesn’t.
Politics may creep in between the three groups: IT management, the incumbent team, and the new team.
The program may evolve differently from what was envisioned. Watertight contracts do not provide wiggle room to course-correct the transition.