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This chapter is from the book

1.7. A Caveat

One final introductory comment: Our commitment should be to developing quality systems that will satisfy the customers’ needs. Very often, that end goal is missed. Methods and automated tools are only vehicles to reach that goal. Automated tools automate methods; the methods precede their automation. Our commitment should be first to the process of satisfying customer needs, then to the methods that facilitate that process, and finally to the tools that automate the selected methods. Even though we use automated tools to present the case studies here, please remember

  • Methods and automated tools are of no use without properly qualified people who are using a well-defined development process, and who are dedicated to satisfying customer needs.
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