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Endnotes

1 Thomas, Kenneth. Intrinsic Motivation at Work. San Francisco: Berrett-Koehler Publishers, 2000.

2 Lewin, Roger and Birute Regine. Weaving Complexity and Business. Mason: Texere, 2001.

3 Bowen, D.E. and Lawler, E.E. “Empowering service employees.” Sloan Management Review, Summer 1995, page 75.

4 Caudron, S. “Create an empowering environment.” PersonnelJournal, 1995 74-9, page 28.

5 Caudron, S. “Create an empowering environment.” Personnel Journal, 1995 74-9, page 28.

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